Product Manager
- Location
- United States
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Language skills
- English
- Available for Hire
- Yes
About me
I am a passionate Product Manager with an operational eye and an eagerness to solve problems at their root. Committed to driving impact by fostering a healthy team where people are valued and voices are heard. Demonstrated talent to communicate with both internal and external stakeholders, translating product explanation to be understood by engineers and novice alike.
Education
- 2015 BFA @ New England College
Experience
- 04/2022-4/2024 Product Manager @ Saks Fifth Avenue
Contributed to the research, planning, and design of the company’s product roadmap concerning size and fit
Integrated with CMS to develop dynamic size guides that are internally manageable
Established a process for inventory maintenance for international rollouts
Collaborated with VOC counterparts to identify the root causes of customer issues and implement training sessions, along with updating available online information
Developed standard procedures to decrease return rates linked to size-related concerns across various sections of the PDP and return process- 06/2021-04/2022 Product Manager @ Hemster
Developed and designed a backend tool to support all current partner accounts
Conducted research, designed, and implemented a customer- owned flow for our external product
Enhanced the internal tool to support multiple warehouse locations to cater to expanding partnerships
Created a feature enabling easy placement of bulk orders for customers and internal warehouse processing
Managed the integration of our Shopify store onto partner websites- 12/2020-06/2021 Product Ops @ Hemster
Created a fresh user experience with an onboarding quiz and a redesigned customer homepage
Incorporated off-the-shelf products into our internal system for automated scheduling, chat functionality, and AB testing
Utilized Metabase and Google Analytics to analyze trends in our products and user behavior
Established a framework to prioritize and implement enhancements to internal tools
Developed all internal product upgrades for in-house management
Took charge of overseeing internal roadmap development from planning to execution- 9/2019-12/2020 National Quality Assurance Manager @ Hemster
Offered essential insights into tailoring procedures for designing the new backend for website and company overhaul
Established a benchmark for tailoring proficiency throughout the company
Assured partners about crucial design elements, detailing specific adjustment steps to ensure utmost precision
Oversaw the training of new tailors
Facilitated the onboarding of new partners concerning tailoring and warehouse personnel
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