Customer Service Representative

Experienced in Procurement 3 years, Assistant Project Manager for 2 years, Admin and IT. A passionate task completer that can perform day-to-day task with great accuracy.

Results-oriented hospitality professional with over 10 years of experience in guest services and team management, skilled in developing and implementing operational standards to enhance service quality and efficiency.

I am a skilled IT support analyst with in-depth knowledge and experienced in providing client focused IT support. I am also efficient in monitoring and managing assets using systemised approach.

I have extensive experience in customer service , familiar with ticketing systems and CRM, adept with tools like TurboTax, and Microsoft office programs.

In my previous role, Facilities Officer at The Community of Arran Seabed Trust, I applied my health and safety, coaching & training, and project management expertise to marine conservation efforts, overseeing facilities operations and tech, maintaining research equipment and marine life tanks to supporting a meaningful mission that combined environmental stewardship with operational excellence.