Globally Certified Human Resources/ Employee Relations Professional

• Led a global team across North America, India, and the Philippines, overseeing complex employee investigations and improving cycle times by 50% through process optimization.
• Partnered with legal, business, and HR leadership to develop and implement global employee relations strategies, reducing policy violations by 70% and aligning with organizational goals.
• Advised senior leadership on workforce planning, succession planning, and performance management, driving employee engagement initiatives that reduced legal disputes and improved organizational effectiveness.
• Managed strategic initiatives around performance management, talent development, and employee relations policies, aligning HR efforts with business objectives and company growth.
• Delivered executive coaching and consultation on conflict resolution, achieving a 90% satisfaction rate in resolving employee disputes.

• Led investigations related to discrimination, harassment, and retaliation, ensuring compliance with federal and state labor laws (EEOC, FLSA, ADA).
• Collaborated with leadership to develop employee relations best practices, reducing legal claims and promoting a culture of inclusion, accountability, and transparency.
• Guided leadership teams on performance management and conflict resolution, driving measurable improvements in employee satisfaction and reducing turnover.

• Led investigations related to discrimination, harassment, and retaliation, ensuring compliance with federal and state labor laws (EEOC, FLSA, ADA).
• Collaborated with leadership to develop employee relations best practices, reducing legal claims and promoting a culture of inclusion, accountability, and transparency.
• Guided leadership teams on performance management and conflict resolution, driving measurable improvements in employee satisfaction and reducing turnover.

• Covered for a leave of absence and managed complex employee relations issues including performance improvement.
• Mediated supervisor and employee performance improvement plan meetings to ensure performance expectations and ways to improve were clearly communicated prior to any final termination decision.
• Recommended ways to improve and enhance the full employee life-cycle process including employee relations, employee performance management, engagement and recognition.

• Worked in an international environment (Ramstein AFB, Germany), held team leader responsibilities including managing schedules, job responsibility inquiries, and providing performance feedback for hospitality team members.
• Oversaw talent management and employee relations by establishing high performance systems through ongoing coaching, process improvements and capability building resulting in obtaining Superior Team commendation from the Brigadier General.
• Participated in Works Council (German Workers Trade Union) meetings to discuss employee relations concerns related to hourly workforce workload and schedules.
• Secured funding from commanding officer to obtain training facilities to optimize staff development.
• Built positive employee relations through regular conversations with employees to gain a pulse on concerns and communicate with management on how best to address issues.