Service Desk Manager
- Location
- United States
- Rate, USD
- $35 / hour
- Work schedule
- Full Time,
- Language skills
- English
- Available for Hire
- Yes
About me
I have built my experience purposefully with a strong technical background, maximized my leadership ability, and became ever more passionate about quality documentation.
Professional area
Education
- 12/2017 Bachelors of Science @ Southern Illinois University Edwardsville
Experience
- 08/2017 to 03/2025 Service Desk Manager @ Frontline Managed Services
• Created documentation and coached the personal development of Team Leads and IT Service Desk Analysts to meet KPIs through behavior-based coaching.
• Interfaced with clients to align objectives with company policies and contract requirements, including policy development, complaint remediation, and proactive issue identification.
• Analyzed KPI metrics to develop processes that minimize human error.
• Created and maintained a Knowledge Base based on provided handling instructions and common issue resolutions identified by analysts.
• Reviewed daily staff scheduling based on business demands and labor requirements.
Recommend this talent
Related resumes
-
RF engineer | Experienced Technical writer, Virtual Assitant
Multifaceted and reliable freelancer offering high-quality support in Virtual Assistance, SEO Content Writing, Copywriting, Transcription, and Technical Writing. Bilingual in French and English with a strong foundation in engineering, digital content creation, and remote collaboration.
-
Data research and entry specialist. AI content contributor.
Throughout the course of the last 18 years, I have developed office and creative skills that have allowed me to engage in numerous contracts, I am a capable and consistent problem-solver skilled at prioritizing and managing tasks with proficiency.
-
Virtual Assistant & AI Prompt Specialist
I am a dedicated remote professional with experience in AI-assisted content creation, e-commerce customer support, and community engagement.
-
HR Officer
Hi! I’m Daphne van Velsen I’v always been passionate about helping others at work.
-
Marketing Specialistec
I’m a tech-savvy marketing specialist with experience in automation, performance analysis, and results-driven campaigns. I’m experienced in tailoring strategies that impulse brand visibility, optimize sales funnels, and improve commercial outcomes.
