management/trainer/ team lead
- Location
- Costa Rica
- Rate, USD
- $7 / hour
- Work schedule
- Full Time,
- Links
- —
- Language skills
- English, Spanish
- Available for Hire
- Yes
About me
Motivated and creative Customer Service Trainer with leadership experience as a Backup Team Lead and a strong background in client satisfaction, fraud prevention, and logistics coordination. Skilled in instructional design, coaching, and performance optimization. Bilingual (Spanish-English B2+), adaptable, tech-savvy, and passionate about helping teams and individuals grow.
Education
The user has not yet completed this section
Experience
- 2024 – Present Logistics Coordinator @ Blue marling nearshore
Work for the Interport account in a truck logistics company.
Coordinate logistics operations and ensure timely deliveries and documentation.
Communicate with drivers, dispatch, and clients to guarantee service quality.
- Oct 2022 – July 2024 Trainer @ Movate
Designed and delivered training programs for new customer service agents.
Created interactive training materials, simulations, and refresher courses.
Improved onboarding efficiency by standardizing training agendas.
- Aug 2022 – Oct 2022 customer service @ movate
Delivered support for online orders, returns, and store coordination across the U.S.
Maintained high-quality service aligned with Home Depot’s 4 customer pillars.
- May 2022 – Aug 2022 Backup Team Lead @ Foundever
Supervised a team of 10 agents; conducted 1:1s and performance evaluations.
Implemented individual development plans and monitored KPIs.
Contributed to exceeding customer satisfaction targets.
- Mar 2021 – May 2022 Fraud Department Agent @ foundever
Investigated suspicious financial activity, including fraud and money laundering.
Analyzed critical data and escalated high-risk cases to appropriate authorities.
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