Support Egnineer
- Location
- Costa Rica
- Rate, USD
- Not specified
- Work schedule
- Full Time, Part Time,
- Language skills
- English, Spanish
- Available for Hire
- Yes
About me
I have a very strong background and experience with customer facing roles. I’m very passionate on my role and providing excellent support experiences. I have deep technical knowledge that will help me to overcome different challenges and been able to translate this to easy concepts that anyone can understand.
Professional area
Skills
Account ManagementBilingualClient Relationship ManagementClient Service DeliveryClient SupportCollaborativeCommunication skillsComputer HardwareComputer KnowledgeComputer literacyComputer literateComputer SkillsComputer SoftwareConflict ResolutionCritical ThinkingCRMCustomer and Client SupportCustomer RelationshipCustomer ServiceCustomer SuccessCustomer SupportDetail-orientedHelp DeskITIT HelpdeskLinuxMicrosoftSelf MotivatedSpanish languageTechnical Support
Education
The user has not yet completed this section
Experience
- 4/27/2020 Windows Performance Engineer @ Microsoft
A Windows Performance Engineer specializes in diagnosing and resolving system performance issues across Windows environments. They leverage deep technical expertise to optimize system behavior, analyze logs, and collaborate with development and support teams to ensure smooth and efficient user experiences.
- 19-6-2018-11-01-2023 Intel L3 Server Specialist-Engineer, @ Foundever (SYKES)
Maintained and monitored cluster nodes, deployed Windows servers, and ensured optimal machine performance between servers.
- 15-07-2015/31-03-2021 Support Engineer L2 @ Rogers Software Development
Provided remote desktop troubleshooting, proprietary software maintenance, and basic database administration.
- 07-11-2011/15-06-2018 Support Engineer L2 @ Dell – Alienware
Offered premium technical support for Alienware gaming computers, including hardware and software troubleshooting.
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