Client Relations Manager
- Location
- Portugal
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Links
- —
- Language skills
- Dutch, English, German, Portuguese, Spanish
- Available for Hire
- Yes
About me
I am a multilingual professional with extensive experience in sales, B2B/B2C, and customer relations. I am fluent in Portuguese, Dutch, and English, with a reasonable command of Spanish and German. I pride myself on being naturally empathetic and skilled at adapting my communication styles to different audiences and settings. My strong background in remote work and client interaction has equipped me with the tools to excel in various environments. I possess an entrepreneurial mindset with a proven ability to solve problems, communicate clearly, and drive customer satisfaction. My diverse experiences have shaped my approach to client relations and sales, allowing me to effectively manage expectations and deliver results.
Professional area
Education
- 01/2015 – 01/2016 Screenwriting & Directing @ International Academy Of Film And Television
- 01/2012 – 01/2015 Bachelor - Sound and Image @ Universidade Católica Do Porto
- 01/2008 – 01/2011 Languages & Humanities - Human Sciences @ Escola Secundária Martins Sarmento
Experience
- 12/2024 – 06/2025 Client Relations Manager (Remote) @ Portee - Production Styling and Fashion B.V.
Managed new client onboarding, brand vision alignment and productions in Portugal. Ensured smooth communication and expectations from start to delivery.
- 02/2018 – 11/2024 Senior Sales & Client Advisor @ Kamera Express BVBA
Managed relationships with national and international clients (in-store and online). Specialized in photo, video, audio, and TV equipment. Oversaw order processing and logistics coordination. Closed sales and provided tailored technical advice. Collaborated with after-sales, marketing, and logistics teams.
- 01/2021 – 01/2024 Founder & B2B Sales Manager @ Pluk De Kurk - vinhos verdes
Created a brand and business importing Portuguese wines. Managed client portfolio (restaurants, shops, individuals) and digital channels. Coordinated logistics between Portugal and Belgium. Handled budget, inventory, and customs documentation.
- 01/2017 – 01/2018 Frontline Customer Support @ IKEA Belgium NV
Provided front-line customer service and resolved inquiries. Processed payments, exchanges, and returns. Ensured smooth operation of the cashier area and addressed pricing issues.
- 05/2015 – 04/2016 First Assistant Director (1st AD) @ IAFT Productions
Direct coordination with the director, strict time and budget management, and team leadership in high-pressure environments.
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