Client Relations Manager

Location
Portugal
Rate, USD
Not specified
Work schedule
Full Time,
Language skills
Dutch, English, German, Portuguese, Spanish
Available for Hire
Yes
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About me

I am a multilingual professional with extensive experience in sales, B2B/B2C, and customer relations. I am fluent in Portuguese, Dutch, and English, with a reasonable command of Spanish and German. I pride myself on being naturally empathetic and skilled at adapting my communication styles to different audiences and settings. My strong background in remote work and client interaction has equipped me with the tools to excel in various environments. I possess an entrepreneurial mindset with a proven ability to solve problems, communicate clearly, and drive customer satisfaction. My diverse experiences have shaped my approach to client relations and sales, allowing me to effectively manage expectations and deliver results.




Education

01/2015 – 01/2016 Screenwriting & Directing @ International Academy Of Film And Television
01/2012 – 01/2015 Bachelor - Sound and Image @ Universidade CatΓ³lica Do Porto
01/2008 – 01/2011 Languages & Humanities - Human Sciences @ Escola SecundΓ‘ria Martins Sarmento

Experience

12/2024 – 06/2025 Client Relations Manager (Remote) @ Portee - Production Styling and Fashion B.V.

Managed new client onboarding, brand vision alignment and productions in Portugal. Ensured smooth communication and expectations from start to delivery.

02/2018 – 11/2024 Senior Sales & Client Advisor @ Kamera Express BVBA

Managed relationships with national and international clients (in-store and online). Specialized in photo, video, audio, and TV equipment. Oversaw order processing and logistics coordination. Closed sales and provided tailored technical advice. Collaborated with after-sales, marketing, and logistics teams.

01/2021 – 01/2024 Founder & B2B Sales Manager @ Pluk De Kurk - vinhos verdes

Created a brand and business importing Portuguese wines. Managed client portfolio (restaurants, shops, individuals) and digital channels. Coordinated logistics between Portugal and Belgium. Handled budget, inventory, and customs documentation.

01/2017 – 01/2018 Frontline Customer Support @ IKEA Belgium NV

Provided front-line customer service and resolved inquiries. Processed payments, exchanges, and returns. Ensured smooth operation of the cashier area and addressed pricing issues.

05/2015 – 04/2016 First Assistant Director (1st AD) @ IAFT Productions

Direct coordination with the director, strict time and budget management, and team leadership in high-pressure environments.


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