Customer Support Agent
- Location
- Jamaica
- Rate, USD
- $27 / hour
- Work schedule
- Full Time,
- Language skills
- English
- Available for Hire
- Yes
About me
I am a results-driven professional with excellent communication skills and a proven track record of building customer relationships. I am adept at collaborating with all levels of stakeholders and seek opportunities to leverage my expertise in a dynamic business environment that offers growth and advancement. My experience has equipped me with the ability to maintain a positive demeanor with customers, regardless of their mood, and to address their needs following established communication guidelines. I have a strong ability to probe effectively to maximize opportunities to sell and upsell services, and I continuously expand my product knowledge through research and ongoing training. I have participated in coaching sessions aimed at performance improvement, which has further honed my skills in customer service and sales. In my previous roles, I have assessed customer queries and provided timely solutions to discrepancies and issues, leveraging my research skills to solve complex technical and application issues. I pride myself on providing clear instructions for customers to resolve technical issues and documenting client interactions for future support. My ability to craft customized travel solutions and collaborate with internal teams has allowed me to elevate guest experiences and surpass KPIs in sales conversion, call volume, and transfers.
Professional area
Education
- September 2014 - June 2019 High School Diploma @ St. Hugh’s High School
Experience
- May 2024 — June 2025 Sales Representative @ Centerfield
Maintained positive demeanor with all customers regardless of their mood. Addressed customer needs following established communication guidelines. Probed effectively to maximize on opportunities to sell/upsell services. Expanded product knowledge through research and ongoing training. Participated in coaching sessions toward performance improvement.
- September 2023 — May 2024 Remote Technical Advisor @ Apple
Assessed customer queries and provided solutions to discrepancies and issues. Provided timely and effective support via chat and online platform. Leveraged research skills to solve complex technical/application issues. Provided clear instructions for customers to resolve technical issues. Documented client interaction, issues, and resolution for future support.
- July 2021 — September 2023 Remote Reservation Sales Specialist @ Hilton Hotels Corp
Served as primary point of contact to sell hotel brands globally to prospects. Crafted customized travel solutions to meet client needs. Collaborated with internal teams to elevate guest experiences. Surpassed KPIs in sales conversion, call volume, and transfers. Escalated calls to corporate teams for customer resolutions.
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