Sr. Customer Success Specialist

Drive client success across a portfolio of 50+ accounts by delivering tailored guidance, hands-on training, and proactive issue resolution. Focused on scaling, product adoption, building lasting relationships, and leading initiatives that elevate the customer experience. Serve as a trusted advisor, leading end-to-end SaaS implementations that drive retention and satisfaction. Deliver targeted training that measurably increases product adoption and customer confidence. Mentor junior team members, accelerating ramp time and strengthening overall team performance.

Designed personalized travel experiences building lasting client relationships and delivered seamless, memorable journeys. Curated tailored itineraries based on clients’ preferences and budgets, managing all logistics including transportation, accommodations, and tours. Delivered world-class service resulting in high satisfaction and repeat business. Grew client base through networking, digital marketing, and strategic upselling of packages and services.

Delivered cloud-based contract and procurement solutions for global stakeholders, aligning technology with business objectives to drive efficiency and measurable value. Managed global sales and partner channels across LATAM, Europe, and Asia, generating $5.3M in S2C and P2P revenue. Improved sales closure rate by 52% through compelling pre-sales presentations and strategic alignment of client needs with the software lifecycle. Led discovery, design sessions, and POCs, while managing RFPs, SOWs, and cross-functional collaboration. Coached and mentored sales managers and junior associates.

Led end-to-end delivery of Finance, HR, and Talent solutions for Microsoft Dynamics 365 and AX clients, including requirements gathering, testing, client training, and custom reporting to support data-driven decision-making.

Led end-to-end delivery of Finance, HR, and Talent solutions for Microsoft Dynamics 365 and AX clients, including requirements gathering, testing, client training, and custom reporting to support data-driven decision-making.

Led end-to-end SaaS implementations, delivering tailored configurations, training, and technical guidance to drive client success and optimize HR processes. Managed full project lifecycle from discovery and requirements gathering through technical discussions, UAT coordination, and go-live. Delivered end-user training ensuring seamless adoption and long-term client satisfaction.

Led a high-performing team delivering end-to-end SaaS client onboarding and migrations, driving operational excellence, and consistently exceeding customer satisfaction benchmarks. Hired, mentored, and developed a team, building a culture of accountability, quality, and continuous growth. Defined and monitored KPIs to measure delivery quality and customer satisfaction, providing regular updates to senior leadership.