I am a dedicated Benefits Assistant Account Manager with extensive experience in managing client accounts and responding to inquiries about benefits packages. My role involves ensuring compliance with relevant laws and regulations while managing open enrollment periods. I take pride in preparing informative materials and hosting presentations to educate employees about their benefits options. My background includes working as a Benefits Client Advocate, where I handled complex claims and billing situations, ensuring that all client needs were met efficiently.
Throughout my career, I have worked in various capacities within the benefits administration field, including as a Benefits Enrollment Counselor and Benefits Account Manager. I have a strong focus on educating employees about the importance of health insurance and supplemental coverage, emphasizing how these benefits contribute to their overall financial protection. My experience has equipped me with the skills necessary to process enrollments and manage employee records effectively.
I have also held positions that required me to collaborate closely with clients and their accounting departments to ensure compliance with IRS guidelines and other regulations. My ability to communicate effectively in both English and Spanish has allowed me to assist a diverse range of clients and employees, ensuring that their inquiries are addressed promptly and accurately.
In addition to my hands-on experience, I am proficient in various benefits enrollment software and computer applications, which enhances my ability to perform audits and maintain benefits administration systems. I am committed to continuous learning and staying updated on changes in laws and regulations that affect benefits programs.
I am passionate about helping individuals understand their benefits and making informed decisions regarding their health and financial well-being. My goal is to continue advancing in the benefits administration field and to contribute positively to the organizations I work with.
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Review and respond to client inquiries about their benefits packages, manage client accounts, ensure compliance with relevant laws and regulations.
Handle all incoming enrollment, claims, billing and eligibility questions. Responsible for resolving escalated issues.
Educate employees in benefits being offered by company. Explain the need of health insurance and the advantages of supplemental coverage.
Handled employee/employer benefits inquiries, managed enrollments and determined employee eligibility.
Ensured that all internal/external inquiries were responded to and resolved within established guidelines.
Responded to telephone and email inquiries in an inbound call center, providing members assistance with healthcare and enrollment process.
Educated employees in benefits being offered by company and processed enrollments based on employee elections.
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