Showroom Trading Manager
- Location
- United Kingdom
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Links
- —
- Language skills
- English
- Available for Hire
- Yes
About me
I am an experienced and results-driven retail professional with a proven track record at B&Q since 2018, progressing through roles from Customer Advisor to Trading Manager. I am skilled in team leadership, customer service, and driving operational excellence in a fast-paced, high-volume environment. I consider myself a strong communicator and confident decision-maker, with a passion for motivating others, solving problems under pressure, and delivering business results. In my current role as Trading Manager, I coach and develop team members to promote services including finance, trade, and installations. I identify and address underperformance through effective coaching and performance management. I support talent development and personal growth using internal tools and programmes. I drive sales and customer satisfaction by empowering my team and maximizing growth opportunities. I maintain operational excellence through strong stock routines and compliance standards. I also recruit and manage installers to meet installation demand, ensuring colleagues are confident in selling installations and providing end-to-end customer service. I actively share knowledge to build team capability in design and installations, using reports and tools to track performance and boost profit.
Professional area
Education
- 09/2011 - 06/2016 GCSEs @ Northolt High School
Science (Core) – B, English – B, English Language – B, Geography – C, Maths – C
Experience
- 06/2022 - Present Trading Manager – Showrooms @ B&Q
Coached and developed team members to promote services including finance, trade, and installations. Identified and addressed underperformance through effective coaching and performance management. Supported talent development and personal growth using internal tools and programmes. Drove sales and customer satisfaction by empowering the team and maximising growth opportunities. Maintained operational excellence through strong stock routines and compliance standards. Recruited and managed installers to meet installation demand. Ensured colleagues were confident in selling installations, providing end-to-end customer service. Actively shared knowledge to build team capability in design and installations. Used reports and tools to track performance and boost profit.
- 02/2021 - 06/2022 Trading Manager – Building, Hardware & TradePoint @ B&Q
Built an inclusive and high-performing culture across the department. Managed staff deployment and budgets aligned with business goals. Set clear objectives and conducted performance reviews. Executed tactical and strategic plans to drive ROI. Delivered a safe, compliant, and well-audited store environment. Led sales initiatives and provided ongoing service and product training. Managed team rotas and staffing to meet store demands.
- 04/2020 - 02/2021 Team Leader – TradePoint @ B&Q
Delivered outstanding customer experiences through proactive communication and engagement. Supported the Trading Manager with team management and daily operations. Encouraged a strong colleague voice and team motivation. Flagged underperformance and followed appropriate escalation procedures. Used systems and tools to drive sales and ensure product availability. Ensured compliance and safety in line with company policies and legal standards. Held Keyholder and Duty Manager responsibilities.
Recommend this talent
Related resumes
-
Senior Data Engineer
I am a professional with 10 years of experience in Data Engineering, specializing in cloud data. I have worked across Agribusiness, Retail, and Media sectors, and I am fluent in English with AWS and Snowflake certifications. My expertise lies in developing and optimizing over 200 ETL/ELT pipelines across AWS, GCP, and Azure, with a strong…
-
Procurement Officer
I am a Certified Professional Procurement Officer with over 10 years of comprehensive experience in procurement operations, vendor management, and process improvement. I have a proven track record of executing purchase orders efficiently, conducting work area assessments, and liaising with multiple divisions to ensure optimal vendor performance. I am highly analytical with a strong sense…
-
Customer Service
I am a motivated and curious individual with a passion for helping others and making a positive impact. I have a proactive attitude and willingness to take initiative, I always seek challenges that foster personal and professional growth. I thrive in collaborative environments where I can contribute meaningfully and support those around me.
-
Head of Sector for Marketing and Quality
I am a results-driven and strategically focused manager with deep expertise in market analysis, product promotion, and cross-functional team leadership. I have a proven ability to lead marketing efforts in agriculture, develop new product strategies, and coordinate high-level initiatives including international trade fairs and investment in food distribution infrastructure. Since 2016, I have been a…
-
Business Analyst and Project Executive
I am a results-driven Business Analyst and Project Executive with over 5 years of experience across data analysis, customer journey optimization, and strategic planning. I am proficient in tools like Power BI, SQL, and Looker for data visualization and reporting. I consider myself a life-time learner, always looking to enhance my skills and knowledge in…
