Sales & Customer technical Support Manager
- Location
- Sweden
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Links
- —
- Language skills
- Danish, English, Norwegian, Polish, Swedish, Thai
- Available for Hire
- Yes
About me
I am a dedicated professional with a strong background in project management and customer support. My experience spans various roles in the banking and technology sectors, where I have successfully led teams and managed projects to improve efficiency and customer satisfaction. I thrive in dynamic environments and enjoy collaborating with cross-functional teams to achieve common goals. My educational background in geological engineering and political science has equipped me with a unique perspective on problem-solving and decision-making. I am passionate about leveraging technology to enhance business processes and drive growth. I am always eager to learn and adapt to new challenges, ensuring that I stay at the forefront of industry trends and best practices.
Education
- 2024 – 2026 Bachelor of Geological Engineering @ Stockholm University
Bachelor of Science in Geo-Science, GIS and Engineering.
- 2011 – 2015 Bachelor of Political Science @ Lund University
Bachelor of Science in Business and Economics.
- 2009 – 2010 Management Information Systems @ Malmö University
IT Security and Programming.
- 2022 DevOps @ Handelsbanken
- 2021 Product Owner @ Handelsbanken
- 2019 Agile Leadership @ Handelsbanken
- 2019 Safe Framework @ Handelsbanken
- 2018 Scrum Master @ Handelsbanken
- 2016 Project Manager @ Learning Tree
- 2012 Swedsec Licensed Advisor @ SwedSec Licensiering AB
- 2011 Certified Insurance Advisor @ Handelsbanken
- 2011 INET Webpage Admin @ Handelsbanken
Experience
- June 2023 – Dec 2024 Sales & Customer Support Manager @ Gold True Ltd
Executed targeted outreach campaigns to generate leads, resulting in a 20% increase in qualified prospects and a 15% increase in sales revenue.
- Jan 2019 - May 2023 IT Project Manager, Scrum Master @ Handelsbanken
Managed cross-functional teams on multiple locations in Sweden, United Kingdom, Finland, Netherlands and Luxemburg.
- Feb 2016 - Dec 2018 IT Project Manager, Rollout Manager, Consultant @ Handelsbanken
Deploying the new trading system and share depository from an external provider.
- Sep 2013- Jan 2016 Private Banking Advisor and Technical Support @ Handelsbanken
Led the daily operations and streamlining processes to reach the highest level of efficiency possible.
- Sep 2011 - Aug 2013 Customer and Sales Agent @ Handelsbanken
Private Banking Advisor.
- May 2008 - Aug 2011 Private Banking Advisor @ Handelsbanken
Counter service – transactions and payments.
- Mar 2007- April 2008 Customer and Sales Agent @ Handelsbanken
Technical support for the Online Banking.
Recommend this talent
Related resumes
-
Full-Stack Developer
Developer with experience in TypeScript, React, Node.js, and Python. I have a strong interest in AI-powered products and have hands-on experience building scalable applications, integrating REST APIs, and deploying in cloud environments. My skills include Agile development, testing, and delivering production-ready features across the stack. I graduated with an Advanced Diploma in Computer Programming and…
-
Technical Product & Project Manager
I am a Technical Product & Project Manager with a strong background in Agile Product Management and Project Management. Over the past few years, I have successfully led cross-functional Agile/Scrum teams to deliver over 35 mobile applications, significantly improving on-time delivery and user satisfaction. My experience includes defining product vision and roadmaps, collaborating with stakeholders…
-
Senior Android Software Engineer
I am a Senior Android Engineer with extensive experience in fintech and digital banking. I am skilled in developing secure, high-performance financial applications. My expertise lies in Kotlin, Java, CI/CD, and mobile security, ensuring compliance with banking regulations. I have a proven ability to enhance app stability, streamline financial operations, and drive mobile innovation in…
-
Licensed Practical Nurse
I am a dedicated Licensed Practical Nurse with experience in coordinating patient care and supporting healthcare teams. My role involves balancing multiple priorities and ensuring quality service in fast-paced environments. I take pride in maintaining organized patient records and demonstrating strong attention to detail and compliance. My proactive communication skills allow me to effectively collaborate…
-
Customer Service Representative
I have developed strong interpersonal skills through my experience working with people from diverse backgrounds and cultures. I can leverage my initiative and multilingual abilities (English, Chinese, etc.) to communicate effectively with customers both domestically and internationally. Additionally, I have achieved very satisfactory results in product sales, handling complaints, resolving customer issues, and addressing their…
