Customer Tech Support Representative
- Location
- United States
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Links
- —
- Language skills
- English
- Available for Hire
- Yes
About me
I am seeking employment within a stable and reputable company where I can utilize my educational background and customer service skills to the best of my ability. I have a strong foundation in computer networking and have gained valuable experience in various customer service roles. My goal is to provide exceptional service while continuously improving my skills and knowledge in the field. I thrive in high-pressure environments and am committed to maintaining customer satisfaction. I believe that my diverse experience in bartending, product support, and financial services has equipped me with the necessary skills to excel in any customer-facing role. I am eager to contribute to a team that values dedication and hard work.
Professional area
Education
- Feb. 2010 Major in Computer Networking @ Branford Hall College
Experience
- 01/2021 - 04/2021 Secondary Bartender/Barback @ Bowlero
Mixing and serving drink orders, knowledge of alcohol and alcohol pairing, processing payments, managing inventory and cleaning bar supplies.
- 02/2020 - Current Driver (Self Employed) @ Spark
Earned a 5-star driver rating by providing exceptional customer service, multitasked in a high-pressure environment, managed fares and navigation.
- 12/2019 - 02/2020 Product Support Representative @ uTax (Aerotek)
Provided technical support to clients, gained access to client computers to troubleshoot problems, managed client accounts.
- 07/2018 - 08/2019 Dispatcher @ Infosys (Bravens Inc.)
Handled 200-300 inbound and outbound calls daily, informed borrowers about refinancing eligibility.
- 10/2017 - 04/2018 Product Support Representative @ Wolters Kluwer (Aerotek)
Provided technical support, managed client accounts, took web cases and tickets.
- 06/2016 - 10/2017 Financial Services Advisor/Life Insurance Agent (Division Leader) @ Primerica
Provided service to clients’ insurance needs, approached potential clients through various means.
- 12/2016 - 03/2017 Financial Services Representative @ Quest Group/LGE Community Credit Union
Assisted customers with product and service questions, opened customer accounts.
- 05/2015 - 06/2016 Patient Services Representative @ Benevis/Kool Smiles
Handled inbound and outbound calls, scheduled appointments, provided patient-focused service.
- 08/2014 - 03/2015 Team Leader @ Wipro/Geek Squad
Motivated team of call center operators, ensured adherence to scripts.
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