Project Manager
- Location
- Singapore
- Rate, USD
- Not specified
- Work schedule
- Full Time, Contract,
- Links
- —
- Language skills
- English
- Available for Hire
- Yes
About me
I am a results-driven Project Manager with over 12 years of experience in IT, aviation, and telecom. My expertise lies in requirement gathering, PMO governance, KPI reporting, and portfolio management. I have a proven track record of working with cross-functional and regional teams to deliver strategic solutions that drive business results. My experience includes leading the end-to-end implementation of cloud-based solutions and enhancing operational efficiency through innovative project management methodologies.
Currently, I am working as a Project Manager/Business Analyst at Adecco Pvt Ltd, where I lead the implementation of a cloud-based in-house merchant marketplace for Changi Airport Group. My role involves collaborating with business stakeholders to implement API-driven solutions and ensuring compliance with IT and security standards. I have successfully delivered multiple projects using Agile and Waterfall methodologies, significantly boosting customer engagement.
In my previous role at Itcan Pvt Ltd, I led initiatives that improved customer self-service for Apple products, enhancing response times and customer satisfaction. My collaborative approach has allowed me to work effectively with cross-functional teams to identify operational pain points and implement solutions that improve key customer service KPIs.
I have also worked as a Business Analyst at Ericsson India Global Services, where I managed PMO reporting for regional telecom programs and proposed digital solutions to increase team productivity. My early career included roles at Nokia Solutions and Networks and Ericsson India Pvt. Ltd, where I developed my technical and analytical skills.
I hold a Bachelor of Engineering in Electronics and Communication and have earned certifications as a Scrum Product Owner and Scrum Master. I am currently pursuing my PMP certification. My passion for project management and continuous improvement drives me to deliver high-quality results in every project I undertake.
Professional area
Education
The user has not yet completed this section
Experience
- September 2022 - Present Project Manager / Business Analyst @ Adecco Pvt Ltd (Client: Changi Airport Group)
Led the end-to-end implementation of a cloud-based in-house merchant marketplace, integrating SAP and other systems with a new single sign-on solution, enhancing security and streamlining access to systems.
- June 2019 - August 2022 Project Manager/ Business Analyst @ Itcan Pvt Ltd (Client: Apple)
Led the implementation of Interactive Voice Response improvements, enhancing customer self-service for Apple product queries and improving response times.
- October 2012 - August 2014 NPO Engineer @ Ericsson India Pvt. Ltd
Evaluated and adapted new methods and technologies regarding Radio Network.
Recommend this talent
Related resumes
-
Dynamic and versatile professional
Dynamic and versatile professional with a robust background in music performance, education, and business operations, now actively pursuing a career pivot into a new industry. Demonstrates a proven track record in leadership, strategic planning, customer engagement, and project execution across a wide array of disciplines. Adept at building relationships, optimizing systems, and driving operational excellence…
-
Experienced IT Customer Service Agent
I am a dedicated and results-driven professional with over 20 years of experience in customer-centric roles. My career has been focused on building strong client relationships and managing complex projects while ensuring compliance with regulations. I have a proven ability to identify customer needs and provide tailored solutions that meet their expectations. I am eager…
-
Mechanical Engineer
I am a mechanical engineer with extensive experience in HVAC, including product development, refrigeration system prototyping, industrial equipment maintenance, and production process management. I possess strong skills in diagnostics, thermal equipment performance analysis, and operational cost optimization. My excellent leadership, teamwork, and problem-solving abilities ensure efficient operations and compliance with quality and safety standards. Throughout…
-
Customer Success Specialist
I am an experienced student success professional with over 20 years of experience in teaching, advising, and high-touch customer service. I am excited about contributing as a Customer Success Manager and am proficient in proactive, data-informed outreach across various channels. As a recent graduate, I have foundational knowledge in data analysis and hands-on experience gained…
-
Tech Lead, Infrastructure Architect, CISO
I am a highly skilled, results-driven, and strategic IT leader with over 20 years of extensive experience across a wide range of IT fields, from scientific HPC distributed computing to holdings level commercial services. I am proficient in designing, implementing, and optimizing complex, highly scalable, and secure infrastructure solutions. I have a proven track record…