Virtual Assistant
- Location
- Philippines
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Language skills
- English, Tagalog
- Available for Hire
- Yes
About me
I am a highly capable and detail-oriented Virtual Assistant with a Bachelor of Arts in Economics from Xavier University – Ateneo de Cagayan. I possess strong skills in customer service, claims and appeals management, and virtual administrative support. My problem-solving and organizational abilities have been developed through experience in fast-paced environments. I am adept at handling complex tasks, supporting client operations, and delivering professional communication. I am seeking a growth-oriented role where I can contribute to operational efficiency and client success.
Professional area
Education
- March 2018 Bachelor of Arts in Economics @ Xavier University - Ateneo de Cagayan
Experience
- March 2023 – April 2025 Legal Virtual Assistant @ Outsource Access
Generated lead tracking reports that converted into clients; Created quarterly profit reports based on client data; Supported administrative and reporting tasks for legal operations.
- September 2022 – March 2023 Digital Virtual Assistant @ Outsourced Doers
Managed virtual admin tasks including scheduling, email handling, and data entry; Demonstrated time management to complete diverse assignments efficiently.
- September 2021 – March 2022 Customer Service Representative @ Concentrix Davao
Resolved customer inquiries and concerns with professionalism; Maintained customer satisfaction through clear communication.
- June 2020 – July 2021 Claims Specialist @ Teleperformance Cebu IT Park
Processed customer claims in compliance with policies; Evaluated claim validity using analytical judgment.
- July 2018 – January 2020 Appeals Specialist @ ePerformax Contact Centers Corp.
Handled and resolved appeals through investigation and follow-up; Maintained accurate documentation of cases and resolutions.
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