Customer Operations Specialist
- Location
- Latvia
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Links
- —
- Language skills
- English, Latvian, Russian
- Available for Hire
- Yes
About me
Customer operations specialist with 3+ years in iGaming and tech
industries. Proven ability to create clear, engaging, and user-friendly
materials – from internal procedures and updates to training
documentation and troubleshooting content. Strong background in
casino operations, player support, and quality assurance. Skilled in
explaining complex concepts simply and maintaining a consistent,
approachable brand voice.
Education
The user has not yet completed this section
Experience
- Mar 2025 – Present Customer Support Specialist @ GoCardless
Providing customer support via phone, email, and chat to clients worldwide. Resolving issues related to payments, account setup, and integrations with the GoCardless API. Performing KYC and KYB checks.
- Feb 2023 – Sep 2024 Quality Assurance Specialist @ Spinwise
Conducted QA audits across support teams. Designed and led training sessions to improve service quality. Created internal guidelines and player-facing help documentation.
- Sep 2022 – Feb 2023 VIP & CRM Manager @ Spinwise
Managed VIP client accounts, responded to queries, and resolved escalations. Analyzed player behavior and created personalized offers to improve engagement.
- Jul 2022 – Feb 2023 Customer Support Specialist @ Spinwise
Provided multilingual support to users via live chat and tickets. Helped with technical issues, financial queries, and platform navigation.
- Oct 2021 – Jun 2022 Content Moderator @ TELUS International
Reviewed flagged content for compliance with platform safety policies. Investigated complex account issues and prevented potential fraud.
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