Customer Experience Agent
- Location
- Poland
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Language skills
- English, French, Polish
- Available for Hire
- Yes
Hire me
About me
I am an accomplished Customer Experience Agent with extensive experience providing quality services in challenging environments. I establish relationships with customers, analyze their needs, and resolve complaints effectively. My communication and problem-solving skills are excellent, allowing me to handle various customer inquiries and issues with ease. I am dedicated to ensuring customer satisfaction and maintaining high standards of service. My experience includes working with VIP customers and collaborating with different departments to enhance the customer experience. I am also skilled in managing customer accounts and providing support through various channels.
Professional area
Education
- 2009 Master's degree in Political Science @ University of Wroclaw
Faculty of Social Sciences, Knowledge of the theory of organization and management, European integration, and socio-economic sciences. Dissertation in ‘Institutionalized Social Dialogue in Poland as a Standard of European Industrial Relations.’
Experience
- November 2023 - Current Customer Experience Agent @ ComeOn Group
Handling customer registration and KYC process, supporting AML and Fraud departments, assisting with deposits and withdrawals, and providing customer support via chat.
- November 2019 - Current CEO @ Tankbusters Sp. zo.o.
- January 2022 - November 2023 Customer Service Advisor @ HBO Max Project
Provided comprehensive customer support across multiple channels, handled inquiries related to subscriptions and billing, and collaborated with technical support for issue resolution.
- August 2020 - December 2021 Sales Manager @ Sajon Sp. z o.o.
Created sales strategies and provided after-sales service for key customers in the gastronomy segment.
- January 2014 - December 2014 Data Analyst @ Impel Cleaning Sp. z o.o.
- January 2011 - December 2013 Analyst @ Neoidea Sp. z o.o.
Created recipes and optimization for brewery installations, supported financing projects, and managed production teams.
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