IT Systems & Operations Professional

I am an IT Systems & Operations Professional with over 5 years of experience managing multi-unit operations and implementing technical solutions across multiple retail locations. My expertise lies in POS administration, ticketing system management, IT troubleshooting, and vendor coordination. I have a proven track record of partnering with leadership to streamline workflows, ensure compliance, and drive operational efficiency.

Throughout my career, I have managed IT systems support for 10 retail locations, handling POS troubleshooting, internet outages, user access, and security platform administration. I designed and implemented ticketing systems that significantly reduced downtime and improved response times. I am skilled in providing remote technical support and enforcing security protocols using various management tools.

I have led technology rollouts for new stores, including POS setup, vendor system integration, and online delivery platforms. Creating training guides, SOPs, and process documentation has been a key part of my role to standardize IT and operational procedures. I am adept at identifying operational challenges and implementing process improvement initiatives in collaboration with executives.

My experience also includes managing day-to-day store operations, overseeing scheduling, payroll, and vendor purchase orders, with a focus on data accuracy and system integrity. I have trained and coached staff on new technology platforms and POS operations to ensure smooth adoption and compliance.

Earlier in my career, I supported POS and inventory system rollouts, coordinated vendor systems and delivery processes, and supervised staff while providing technical support on photo kiosks and POS systems. I am committed to maintaining data accuracy and preventing shrinkage through regular audits and operational oversight.

I am continuously seeking opportunities to leverage my IT and operational expertise to enhance system performance and business outcomes in retail environments.