Senior Salesforce Consultant

I am a senior Salesforce consultant with over 10 years of experience in the field. I have obtained Salesforce Developer and Admin certifications, as well as PMP certification, which have equipped me with strong project management skills. My expertise spans marketing, sales, service, and dealer management business processes. I am capable of conducting business analysis, blueprint design, and managing projects effectively.

Throughout my career, I have worked in various roles including CRM IT Manager, Digital Product Manager, Project Manager, Salesforce Consultant, and Developer. I have successfully implemented CRM and call center systems for international subsidiaries, ensuring seamless integration and alignment with global business strategies. I have experience managing cross-functional teams, vendor relationships, and IT processes to enhance data security and compliance.

I have led multiple Salesforce projects, including after-sales management systems, customer service portals, and customized business processes. My responsibilities often include requirement gathering, product selection, system design, development management, user training, and UAT planning. I am skilled in integrating Salesforce with internal and third-party systems to fulfill complex business requirements.

I am proficient in technical leadership, project planning, and coordinating with business partners to deliver solutions on time and with high quality. I have a strong background in Salesforce development tools such as Apex, Visualforce, Lightning components, and REST API integrations. I am also experienced in managing change requests, bug fixing, and maintaining running systems.

I am seeking new opportunities as a CRM Project Manager or Consultant where I can leverage my extensive Salesforce expertise and project management skills to drive business success. I am committed to continuous learning and delivering value through innovative CRM solutions.