Senior Operations Executive

I am an accomplished and goal-oriented Senior Operations Executive with extensive leadership experience in multi-site dental and healthcare operations supporting a $500M+ regional enterprise. I excel at aligning strategy with disciplined execution to lead cross-functional teams, manage complex installations, and elevate service delivery. My background in leadership of dental front offices has shaped a lasting understanding of in-practice workflows, patient intake, and treatment planning—insight that continues to inform my service and operational decisions.

I am committed to clarity, accountability, and collaboration, with a strong track record of using performance metrics to drive alignment and improve outcomes. I have a history of success in purposeful execution and fostering a people-first culture that drives lasting impact and sustainable results. Throughout my career, I have built and led teams, coached discipline across large groups, and spearheaded capital equipment projects that improved timelines and vendor coordination.

I have acted as a primary escalation authority, resolving high-stakes operational issues and restoring confidence with high-value accounts. I collaborate closely with sales managers and vendor leadership to align launch strategies with regional growth and service standards. Leveraging KPI reporting, I enhance accountability while improving service responsiveness and installation consistency across multiple states.

My experience includes directing zone inventory strategy, partnering with 3PL providers to reduce backorders, and improving equipment availability. I mentor and develop regional operations managers through structured coaching and performance planning, driving measurable improvements in team productivity, operational efficiency, and leadership effectiveness. I have held P&L oversight for zone-wide operations, identifying cost-saving opportunities through process improvement and vendor collaboration.

I have directed multi-state operations across California, Arizona, Nevada, Hawaii, Oregon, Alaska, and Washington, managing installation logistics and field service performance. I lead technician dispatch, scheduling, and service escalations to uphold high standards across diverse dental practices. I have improved inventory accuracy and service response through 3PL collaboration, technician training, and dispatch optimization. Additionally, I have reduced costs via vendor renegotiations, warehouse improvements, and expansion support through lease evaluation and broker coordination.