Virtual Assistant, customer service

With more than a decade of experience in customer service, office management, healthcare, hospitality, and production, I bring a proven ability to adapt, problem-solve, and keep operations running smoothly.
At VOCXS, I delivered remote support with a calm, solution-oriented approach—turning potential complaints into satisfied, returning customers. As Operations Manager at Diamond Dirt/Fuller Five, I balanced scheduling, payroll, and vendor coordination with the precision of a full logistics team. My career began as a CNA, where I learned the importance of empathy, attention to detail, and resilience—skills I’ve carried into every role since.
What sets me apart is how I connect with people. I don’t just follow a script—I listen, build trust, and resolve issues in a way that leaves people feeling valued.. I am adept at managing operations, resolving complex issues, and building strong client relationships. I am tech-savvy and people focused, with proven ability to thrive in fast-paced environments and keep cool under pressure. I am known for a strong work ethic, upbeat demeanor, and commitment to delivering high-quality results every time.
Currently, I am completing online coding courses to expand my technical skills and am pursuing a degree in Business Administration. I have taken dedicated time away from full-time employment for family care during childrearing, which has further strengthened my organizational and multitasking abilities.
I am confident that my broad skill set, combined with my empathetic approach and operational experience, makes me a strong contributor to your team’s success..