Virtual Assistant, customer service

Rate, USD
Not specified
Work schedule
Full Time, Contract,
Language skills
English
Available for Hire
Yes
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About me

With more than a decade of experience in customer service, office management, healthcare, hospitality, and production, I bring a proven ability to adapt, problem-solve, and keep operations running smoothly.

At VOCXS, I delivered remote support with a calm, solution-oriented approachβ€”turning potential complaints into satisfied, returning customers. As Operations Manager at Diamond Dirt/Fuller Five, I balanced scheduling, payroll, and vendor coordination with the precision of a full logistics team. My career began as a CNA, where I learned the importance of empathy, attention to detail, and resilienceβ€”skills I’ve carried into every role since.

What sets me apart is how I connect with people. I don’t just follow a scriptβ€”I listen, build trust, and resolve issues in a way that leaves people feeling valued.

I’d welcome the opportunity to bring that same energy, dependability, and results-driven mindset to your team. Thank you for your time and consideration.

I am a versatile and solutions-driven professional with 11+ years of experience across customer service, office administration, production, healthcare, and hospitality. I am adept at managing operations, resolving complex issues, and building strong client relationships. I am tech-savvy and people focused, with proven ability to thrive in fast-paced environments and keep cool under pressure. I am known for a strong work ethic, upbeat demeanor, and commitment to delivering high-quality results every time.

Currently, I am completing online coding courses to expand my technical skills and am pursuing a degree in Business Administration. I have taken dedicated time away from full-time employment for family care during childrearing, which has further strengthened my organizational and multitasking abilities.

I am confident that my broad skill set, combined with my empathetic approach and operational experience, makes me a strong candidate for a Virtual Assistant role. I look forward to contributing to your team’s success and growing professionally in this capacity.




Education

Expected Completion: July 2025 Business Administration (In Progress) @ Colorado Technical University
Graduated: May 2006 High School Diploma @ Cordova High School

Experience

03/2025 – 07/2025 Remote Customer Service Agent @ VOCXS.com

Provide responsive, solution-focused support to customers via phone and online channels. Use excellent communication skills and empathy to de-escalate issues and build rapport. Maintain accurate documentation while handling multiple inquiries in a high-volume environment.

03/2019 – 12/2019 Housekeeping @ Holiday Inn

Cleaned and prepared guest rooms to brand standards. Ensured attention to detail and efficiency to support guest satisfaction.

01/2018 – 12/2019 Production Assistant & Rework Welder @ Yorozu Corporation

Assembled and inspected automotive front ends for Nissan production. Reworked faulty welds using wire welding techniques. Collaborated with Quality Assurance to maintain safety and performance standards.

01/2012 – 12/2014 Production Laborer @ MarJac Poultry

Operated production scale and ensured order accuracy in the deboning department. Supervised wing processing and maintained product consistency and quality control.

01/2010 – 12/2012 Office Manager & Scale Operator @ Diamond Dirt / Fuller Five

Managed truck weights, product orders, and regulatory compliance. Processed timecards, payroll, and vendor communications. Maintained financial records and oversaw front office functions with minimal supervision.

11/2006 – 02/2008 Certified Nursing Assistant (CNA) @ Cordova Health & Rehab

Took and recorded vital signs and other health data for assigned patients each shift. Ensured patient comfort, cleanliness, and safety by making rounds every 2 hours. Treated patients and their families with respect, kindness, and dignity.


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