I am a bilingual administrative professional with over 5 years of experience specializing in healthcare operations, credentialing support, and remote project coordination. Throughout my career, I have demonstrated success in leading onboarding initiatives, maintaining accurate provider records, and collaborating cross-functionally with clinical and operational teams. I am adept at creating standard operating procedures (SOPs), managing timelines, and resolving credentialing barriers efficiently.
My technical proficiency includes working with EMR/EHR software such as Athena, Simple Practice, and Kareo, as well as CRM and internal HR systems. I am detail-oriented and tech-savvy, which allows me to support scalable healthcare solutions effectively. I have strong communication skills and a passion for improving healthcare operations through streamlined processes.
In my current role as an Administrative Assistant at Finni Health, I spearhead company-wide initiatives including launching centralized call lines and managing project timelines. I create and maintain SOPs and onboarding workflows to ensure consistency across remote teams. I also act as the operational point of contact for new hires, coordinating onboarding, credentialing, and documentation with minimal supervision.
Previously, I worked as a Breast Pump Coordinator, Registered Behavior Technician, Office Clerk, and Front Desk Receptionist, gaining valuable experience in insurance verification, patient intake, behavioral care documentation, and administrative support. These roles have strengthened my ability to manage schedules, maintain HIPAA compliance, and support healthcare providers effectively.
I am open to fully remote positions nationwide and am committed to leveraging my skills to contribute to efficient healthcare administration and operations. I continuously seek opportunities to improve processes and collaborate with cross-functional teams to enhance provider activation speed and internal communication.
Spearheaded company-wide initiatives, including the successful launch of a centralized call line, managing project timelines, stakeholder alignment, and implementation across clinics. Created and maintained SOPs, process documentation, and onboarding workflows to support scalable clinic operations and ensure consistency across remote teams. Acted as the operational point of contact for new hires, coordinating onboarding, credentialing, and documentation with minimal supervision. Collaborated cross-functionally with leadership, clinical teams, and HR to identify workflow gaps and implement solutions that improved provider activation speed and internal communication. Managed internal HR systems, calendars, and applicant tracking tools to support provider readiness and compliance. Utilized Slack, Google Workspace, and EMRs (Athena, Kareo, Simple Practice) to support daily remote operations and ensure accurate recordkeeping.
Verified insurance eligibility for breast pump equipment. Coordinated orders and answered inquiries from new mothers and providers. Worked closely with healthcare systems and medical terminology.
Assisted with behavioral care plans while documenting case notes and patient progress independently. Communicated updates with guardians and maintained organized, HIPAA-compliant records.
Managed patient intake processes, created documentation, and prepared progress reports on strict deadlines. Collaborated with educators and clinical staff for case planning and execution.
Performed administrative functions including mail processing, phone coverage, data entry, and scheduling. Supported invoice tracking and document filing with strong attention to confidentiality and accuracy.
Checked in patients, scheduled follow-up appointments, and verified insurance coverage. Maintained EMRs and ensured patient records were accurate and updated.
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