Senior Technical Writer and Business Analyst

Led deliverables management by tracking client requirements, monitoring progress, and ensuring accurate, on-time submissions. Edited and enhanced recurring reports to improve clarity, accuracy, and stakeholder communication. Administered SharePoint sites by managing permissions, content, and workflows, optimizing usability, and team collaboration. Created and implemented Standard Operating Procedures (SOPs) to streamline processes, boost efficiency, and maintain consistent communication practices.

Researched suicide prevention policies and programs, providing data-driven recommendations. Delivered concise reports and presentations to senior leaders and stakeholders. Partnered with teams to assess program effectiveness and suggest improvements. Supported evidence-based strategies, aligned with DoD and national initiatives.

Supervised a four-member team, providing administrative, supply, distribution, and logistics support. Streamlined workflows by removing process bottlenecks, boosting productivity, and efficiency. Coordinated daily operations to ensure the timely delivery of resources and services. Enhanced responsiveness and service quality through improved administrative procedures.

Streamlined technical documentation to improve clarity, compliance, and team efficiency. Administered and maintained SharePoint Virtual Collaboration Sites to optimize accessibility. Supported program operations by ensuring accurate documentation and information management. Enhanced collaboration across teams through effective knowledge-sharing tools and processes.

Conducted comprehensive analyses of I&O contracts, identifying key overlaps and opportunities for consolidation to reduce costs, and improve efficiency. Delivered actionable recommendations to leadership, supporting data-driven decision-making for contract consolidation strategies. Designed and implemented interactive dashboards in Oracle Primavera to track contract progress and performance metrics in real time.

Enhanced stakeholder visibility and collaboration by presenting clear, data-driven insights through dynamic reporting tools.

Facilitated working group sessions for the Release Management OTC stakeholder groups regarding USCIS Electronic Immigration System (ELIS) requirements. Managed SharePoint site administration, optimizing sub-site design and maintenance to enhance user experience and access to resources.

Prepared acquisition documentation for USCIS OIT procurements.

Prepared SOPs for the change management branch.

Coordinated space management for the OIT and created a formalized method of requesting and allocating space for new government employees and contractors authorized to be in government space.

Drafted various written documents as needed, including SOPs, organizational background briefing documents, and summaries of the mission of the divisions within the OCIO.

Drafted clear, accurate responses to Congressional inquiries, ensuring timely and effective communication. Evaluated and verified information to enhance accuracy and strengthen agency credibility. Streamlined correspondence processes to improve transparency and responsiveness. Supported leadership in maintaining positive congressional and constituent relations.

Monitored federal and state legislation affecting early childhood education to inform advocacy priorities. Researched policy trends and provided analysis to support strategic decision-making. Drafted briefs and communications to effectively convey legislative impacts to stakeholders. Contributed to advocacy initiatives that elevated NAEYC’s influence in education policy discussions.

Engaged with Congressional staff to advocate for healthcare initiatives supporting community health programs. Drafted legislative summaries to keep members informed about critical policy developments. Supported advocacy campaigns that strengthened stakeholder awareness and engagement. Contributed to building bipartisan support for community health priorities through effective communication.

Tracked and analyzed federal health legislation to identify policy impacts and advocacy opportunities. Translated complex policies into clear, actionable insights for client engagement. Prepared detailed legislative summaries to support informed client decision-making. Strengthened advocacy efforts by ensuring clients remained up to date on key health policy developments.

Responded to constituent inquiries with clarity and timeliness, strengthening public trust and engagement. Researched policy issues to draft accurate responses and provide informed recommendations. Supported legislative staff in developing outreach materials and communications. Facilitated positive constituent relations by ensuring concerns were addressed promptly and effectively.

Coordinated logistics for Congressional tours, ensuring seamless operations, and a positive visitor experience. Managed scheduling, communications, and support for official events and constituent visits. Provided on-site assistance to visitors, addressing inquiries, and enhancing public engagement. Strengthened office efficiency by streamlining tour coordination and feedback processes.