Customer Service Specialist
- Location
- Costa Rica
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Language skills
- English, Spanish
- Available for Hire
- Yes
About me
I am a bilingual professional with more than two years of customer service experience, and I have developed strong skills in problem solving, communication, and teamwork.
I have worked in fast-paced environments where I supported customers, handled scheduling, managed check-in and boarding processes, and helped ensure smooth daily operations.
I also have experience as an AutoCAD designer, where I created detailed house plans for an American company and consistently met high production and quality standards.
In addition, I have a solid foundation in teaching English at an advanced level, and I have supported coworkers by improving their communication skills for patient interaction.
I am comfortable using Microsoft Office, AutoCAD, and dental management systems such as Opendental and Eaglesoft, which has helped me adapt quickly to different professional settings.
Overall, I am a proactive, empathetic, and reliable professional who values teamwork, punctuality, and delivering excellent service in every role I take on.
Education
- Feb 2020 - Present Bachelor's Degree in English Teaching @ National University of Costa Rica
Studied English teaching in Liberia, Costa Rica.
- 2024 - Present Bachelor's Degree in English Teaching @ National University of San Jose
Currently pursuing a bachelor’s degree in English teaching in Liberia, Costa Rica.
Experience
- Oct 2023 - Jul 2024 AutoCAD Designer @ Strand
Designed detailed house plans focusing on foundations for an American company using AutoCAD. Delivered an average of 30 drawings per day, exceeded production targets, trained and mentored 4-6 new employees, and maintained high quality and accuracy.
- Jul 2024 - Nov 2024 Call Center @ ZimWorx
Coordinated patient scheduling and follow-up calls in a dental environment using Opendental and Eaglesoft. Verified insurance claims, provided administrative support, and taught English to coworkers to improve patient communication.
- Apr 2025 - Sep 2025 Customer Service Agent (CSA) @ Alaska Airlines
Supported passengers at the airport with check-in, boarding, baggage handling, and gate operations. Resolved customer issues while maintaining professionalism and compliance with safety and airline regulations.
- Sep 2025 - Present Front Desk Associate @ Hampton by Hilton
Managed guest service tasks including check-in/check-out, reservations, and high-volume customer interactions. Collaborated with housekeeping, maintenance, and management teams to maintain brand standards.
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