Operations | Compliance | Training & Process Improvement
- Location
- United States
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Language skills
- English
- Available for Hire
- Yes
About me
I am a strategic, results-driven operations leader with over a decade of experience in healthcare administration, compliance, and process improvement. Throughout my career, I have developed a strong ability to build efficient systems, clarify complex policies, and train distributed teams to achieve organizational goals. I am adept at aligning operations with organizational strategy, managing multimillion-dollar budgets, and leading cross-functional initiatives that enhance efficiency, regulatory compliance, and service quality.
I have extensive experience collaborating with executive, clinical, and technical teams to drive meaningful improvements. My leadership style is no-nonsense and solution-oriented, which has helped me successfully lead operational improvements and data-driven decision-making initiatives. I am highly organized and remote-ready, capable of managing teams and projects across multiple locations.
In my current role as an Administrative Officer at the U.S. Department of Veterans Affairs, I manage budgeting, procurement, staffing, and process optimization for complex healthcare services. I oversee compliance with various regulatory standards and lead readiness audits and corrective actions. I also develop and deliver training programs on strategic planning, Lean Six Sigma root-cause analysis, and accreditation.
Previously, I served as an Administrative Officer for Social Work Services, where I directed administrative operations and launched equity initiatives, including serving as an LGBTQ+ Veteran Care Coordinator. I have also supported mental health training programs by managing onboarding, compliance, and accreditation processes.
I am a faculty member for several VA leadership and administrative officer academies, where I design and present training materials to distributed audiences. I hold certifications in Lean Six Sigma Yellow Belt and have completed leadership development programs through the VA and the U.S. Army. My prior military experience as an Intelligence Analyst further honed my analytical and leadership skills under pressure.
Professional area
Education
The user has not yet completed this section
Experience
- Sept 2022 – Present Administrative Officer – Pharmacy Service @ U.S. Department of Veterans Affairs, Portland Health Care System
Manage budgeting, procurement, staffing, and process optimization for a complex healthcare service. Oversee compliance with VA, Joint Commission, and OIG standards; lead readiness audits and corrective actions. Develop SOPs, labor-mapping standards, and standardized timekeeping procedures that improved accuracy and timeliness. Create and deliver training for staff and leadership on strategic planning, Lean Six Sigma root-cause analysis, and accreditation. Lead operational improvement and data-driven decision-making initiatives within Pharmacy Service and contribute to training programs spanning multiple VA facilities. Serve as faculty for the VA Leadership Development Institute (Pacific Northwest and Alaska region) and Administrative Officer Academy, designing and presenting training materials for distributed audiences.
- May 2021 – Sept 2022 Administrative Officer – Social Work Service @ U.S. Department of Veterans Affairs
Directed administrative operations including budgeting, procurement, HR actions, and compliance audits. Served as LGBTQ+ Veteran Care Coordinator, launching education programs, developing communication materials, and establishing the first LGBTQ+ Health Committee for the health care system. Authored brochures, training modules, and presentations used locally and statewide; collaborated with state and federal partners to enhance equity initiatives.
- 2019 – 2021 Program Support Assistant – Mental Health Training Programs @ U.S. Department of Veterans Affairs
Managed onboarding and compliance for 100+ trainees annually across 10 programs. Streamlined processes using MedHub, Survey Monkey, and Excel; designed new tracking systems and SOPs to improve accountability. Supported program accreditation through data collection and reporting to APA and OHSU.
- 2018 – 2019 Program Support Assistant – Pharmacy Service @ U.S. Department of Veterans Affairs
Provided administrative and data-analysis support to Pharmacy leadership. Built Excel tracking systems for encounter closure and service metrics; created standardized SOPs and forms that improved documentation accuracy.
- 1999-2003 Intelligence Analyst – 10th Mountain Division & United States Forces Korea @ U.S. Army
Served in intelligence analysis and operations leadership roles, producing reports and data systems supporting strategic decision-making. Honored for precision, analytical skill, and effective leadership under pressure.
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