I am a detail-oriented and adaptable professional with over 15 years of diverse experience in administration, hospitality management, and content coordination. Throughout my career, I have developed a proven track record in streamlining business operations, managing schedules and communications, and supporting teams to run efficiently. I am skilled in Microsoft Office, digital systems, customer service, and financial reporting. I am adept at handling multiple administrative tasks, including data entry, inventory tracking, and event coordination. I bring strong communication skills, organisational finesse, and a calm, proactive approach to every work environment.
I have gained hands-on management experience as the owner of a Spaza/Tuck Shop, where I managed daily operations, inventory, and customer service. I have also held leadership roles in hospitality at City Lodge and Road Lodge, involving front desk administration, staff scheduling, guest liaison, and process optimisation. My experience extends to content production and coordination at Gay SA Radio, where I was responsible for scheduling, financial reporting, and logistics coordination.
Currently, I am the Founder and Sales & Marketing Director at Pelati Holistic Academy and Coaching, where I design and implement digital marketing campaigns that have increased customer engagement by 30%. I develop compelling content for social media and promotional materials, manage business operations, finances, and client relations to drive consistent revenue growth, and oversee website design and SEO maintenance.
Previously, as Sales & Marketing Director at Letβs Go Big Tunes Events, I successfully increased brand presence and customer engagement through strategic digital marketing and content development. I have a strong foundation in business administration, accounting, stock control, and financial oversight, complemented by skills in digital and social media marketing and event coordination.
I am bilingual in English and Afrikaans and hold a valid Code EB driverβs license. I am committed to continuous professional development, having completed certifications in Rooms Division Management, Hospitality Operations, and Digital Marketing. I am passionate about leveraging my skills to contribute to business growth and operational excellence.
Specialization: Hospitality operations, business law, digital systems
Designed and implemented digital marketing campaigns, increasing customer engagement by 30%. Developed compelling content for social media and promotional materials, leading to a stronger brand presence. Managed business operations, finances, and client relations to drive consistent revenue growth. Website design and maintenance. SEO maintenance.
Designed and implemented digital marketing campaigns, increasing customer engagement by 30%. Developed compelling content for social media and promotional materials, leading to a stronger brand presence. Managed business operations, finances, and client relations to drive consistent revenue growth.
Independently managed daily business operations, sales strategies, and inventory. Introduced cost-cutting measures that improved profit margins by 15%.
Produced and hosted engaging radio content tailored to a niche audience. Researched industry trends, wrote scripts, and conducted high-profile interviews. Coordinated logistics and managed financial reporting.
Implemented sales and marketing strategies that resulted in increased bookings and improved customer satisfaction. Led staff training initiatives to enhance service delivery.
Directed hospitality operations, optimizing customer service processes. Developed new promotional offers, leading to a boost in revenue.
Progressed through roles in hospitality management, from receptionist to assistant manager. Gained expertise in guest relations, sales, and operations management.
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