Customer Service / Virtual Assistant

I am a dedicated and solutions-oriented Customer Service and Virtual Support Specialist with over 5 years of experience in high-volume communication, administration, and client support. I have developed strong skills in remote platforms, scheduling, problem-solving, call handling, email management, and maintaining a positive customer experience. My background includes hospitality operations, virtual tutoring, information coordination, and multitasking.

Throughout my career, I have managed front desk operations, handled phone and email communications, and served as a primary telephone operator assisting guests with reservations, schedules, and issue resolution. I am experienced in completing audit tasks, daily reporting, and coordinating interdepartmental communication professionally.

In addition to my customer service roles, I have worked remotely as a Virtual English Tutor and Online Academic Tutor, conducting live virtual sessions, managing scheduling, providing written feedback, and supporting clients through academic progress summaries. I am comfortable using platforms like Zoom and Google Workspace to facilitate effective virtual communication.

My additional experience includes supervising students and guiding STEM activities as a Program Assistant and Student Support Lead, as well as supporting administrative tasks and logistics for disaster relief teams during my AmeriCorps NCCC FEMA Corps service. I hold a Bachelor of Arts in Criminal Justice and have earned certifications including TEFL and Emergency Management Training.

I am a U.S. citizen open to remote roles where I can leverage my customer service expertise, virtual assistance skills, and strong organizational abilities to contribute positively to team success and client satisfaction.