IT Support Specialist

I am a dedicated IT Support Specialist with over 2 years of hands-on experience in public service technical support and administrative operations. I have developed strong skills in troubleshooting, system deployment, and end-user training, which have allowed me to effectively support various IT infrastructures and users. Throughout my career, I have been recognized for my problem-solving abilities, exceptional customer service, and ability to work well within a team environment.

Currently, I work as an IT Support Technician and PC Deployment Administrator for the Office of the Assessor-Recorder in the City & County of San Francisco. In this role, I have successfully led the relocation of IT infrastructure for a large department, ensuring seamless setup and minimal disruption. I provide on-site technical support, manage software installations, and assist with cybersecurity compliance activities.

Previously, I completed a trainee position at JobTrain, where I assisted with workstation setups, network testing, and created internal IT documentation. I also have experience as an Office Administrator and Administrative Assistant, where I supported IT and administrative operations, coordinated meetings, and handled translation tasks.

I hold a Google IT Support Certificate and am currently pursuing a Google Cybersecurity Certificate and CompTIA A+. My educational background includes a Bachelor of Economics and Engineering from Turkmen National Petroleum Institute. I am bilingual in English and Russian, with basic proficiency in Spanish.

I am eager to contribute my expertise to a forward-thinking IT or administrative department where reliability and innovation are valued. I am a fast learner, adaptable, and committed to providing excellent customer service and technical support.