Business Analyst

Junior business analyst in ITGENIO | 02/2025 – 11/2025
-Supported a large automation project (installment payments) under senior BA supervision
-Collected and clarified requirements from business stakeholders
-Documented functional requirements, business rules, and edge cases
-Assisted in translating business requirements into software requirements
-Created basic BPMN diagrams to visualize business processes
-Supported development team during implementation by clarifying requirements
-Participated in testing and validation of implemented functionality
-Helped track changes and updates to requirements during development

Assistant Business Analyst in ITGENIO | 05/2024 – 11/2025
-Assisted senior Business Analysts in requirements gathering and documentation
-Participated in stakeholder interviews and workshops, capturing and clarifying business needs
-Documented User Stories, Acceptance Criteria, and basic process flows
-Supported analysis of existing documentation, interfaces, and system behavior
-Helped maintain requirements documentation in Jira and Confluence
-Assisted in validating requirements with development and QA teams
-Performed basic data checks and validations using SQL and spreadsheets

-Supported billing, payments, and financial operations
-Worked with pricing rules, refunds, and reconciliation processes
-Collaborated with product, billing, and technical teams
-Acted as a business stakeholder for automation initiatives

-Handled payment issues, refunds, and reconciliation
-Worked with PSPs and multiple payment methods
-Escalated and analyzed complex operational cases
-Provided input for process improvements and automation