Event Manager & Administrator

Managed comprehensive planning and service delivery for client events, specializing in large-scale wedding projects and event design. Led end-to-end client acquisition and management processes, from initial consultation to contract negotiation and final service delivery. Accountable for project budgeting, forecasting, and vendor management to ensure profitable and on-scope execution.

Developed and executed targeted public relations and communication strategies to increase brand visibility and drive client acquisition across recruitment, coaching, and job marketing. Managed external communications and key stakeholder relationships. Oversaw creation and deployment of strategic marketing content across digital platforms.

Managed and executed a portfolio of complex educational projects including training programs, conferences, and seminars. Coordinated academy programs resulting in a 150% increase in franchise professional certification completion. Utilized problem-solving and time management skills to ensure on-time and on-budget delivery.

Managed full lifecycle of learning and development projects including scope definition, logistics planning, budget management, and vendor relationships. Cultivated relationships with members and stakeholders to drive participation and retention. Delivered impactful training programs and workshops exceeding expectations.

Provided operational support and issue resolution for franchise community. Orchestrated internal events and meetings including securing speakers and managing logistics. Maintained accurate records and database updates supporting organizational compliance.

Assisted M&E Manager in strategic planning, coordination, and execution of meeting and events projects. Ensured efficient operation of M&E systems and equipment. Collaborated with internal departments to fulfill client requests and ensure smooth project execution.

Led and trained a project delivery team of 20 staff members. Delivered service excellence aligned with brand standards and resolved guest complaints. Managed daily coordination with vendors and internal departments to ensure optimal staffing and service delivery.

Supported project management and event delivery across multiple organizations. Managed logistics, supplier coordination, and on-site issue resolution. Developed teamwork, organizational, and interpersonal skills. Contributed to digital marketing efforts and assisted with administrative tasks and report creation.