Customer Success & Program Management Leader

I am a Customer Success and Program Management Leader with over 15 years of international experience delivering secure digital transformation and operational excellence across complex, multi-stakeholder programs. I have a proven track record orchestrating engineering, security, product, and partner teams to accelerate value realization and solution adoption. My experience spans regulated and public sector contexts, including EU Institutions, where I have demonstrated strong executive stakeholder management, risk and escalation governance, and data-driven program delivery.

Currently, I serve as a Customer Success Account Manager at Microsoft in Zaventem, where I drive customer success strategy and orchestrate cross-functional programs to accelerate adoption and value realization of Microsoft solutions. I partner with security, engineering, product, and support teams to define outcomes, manage risks, and deliver governance-ready engagements in regulated environments. I lead executive stakeholder management, program governance, and escalation handling to maintain delivery momentum and customer satisfaction.

Previously, I worked as a Senior E2E Project Manager at Worldline in Brussels, running complex and cross-country projects impacting several business units and increasing organizational efficiency. I have led creative solution developments with cross-functional stakeholders in agile product environments and proactively managed end-to-end execution of transformative projects.

I have held leadership roles at MobileXpense, including Head of Program Management and Head of Project Management and Implementation, where I created and managed partnership programs, established PMO organizations, and managed teams across multiple countries. I am experienced in crisis management, coaching, and performance management, and have successfully deployed and integrated end-to-end digital travel and expense solutions for global clients.

My educational background includes a Master of Business Administration from Leon Kozminski University in Warsaw and a Bachelor of Science in Economics and Entrepreneurship from the National University of Kyiv-Mohyla Academy. I am certified in PRINCE2 Foundation and fluent in English, Ukrainian, and Russian, with elementary proficiency in Polish and French. I am currently available for part-time opportunities and committed to driving customer success and program excellence.