Customer Representative

Confirmed appointments, effectively communicating with clients and updating client records to ensure accurate information. Welcomed incoming visitors and customers with professionalism, providing friendly and knowledgeable assistance to enhance their experience. Addressed inquiries from callers seeking information, demonstrating exceptional customer service skills. Maintained confidentiality regarding clients and company information, upholding privacy standards. Answered phone promptly and directed incoming calls to the appropriate offices, ensuring efficient communication. Restocked supplies and submitted purchase orders, maintaining optimal stock levels to support salon operations. Provided clerical support by copying, faxing, and filing documents, enabling smooth administrative processes.

Executed job orders for product specifications, dimensions, tolerances, and sequence of operations with precision. Assembled products according to daily work orders and specific customer requirements, adapting quickly to changes. Calibrated and adjusted equipment to maintain quality production standards, ensuring efficiency in operations. Utilized tools such as calipers, micrometers, and protractors in alignment with industry best practices, ensuring accuracy in measurements. Loaded and unloaded products onto and off the conveyor line, routinely lifting significant weights to maintain workflow. Monitored inventory supply and stock bins to ensure proper stock levels, assisting in effective inventory management. Adjusted machine feed and speed to rectify malfunctions, minimizing downtime and enhancing productivity.

Engaged with customers to discuss service needs and offer tailored solutions, enhancing customer satisfaction. Optimized team productivity and quality of service by establishing clear benchmarks and performance metrics. Monitored team performance against service level agreements (SLAs), providing comprehensive job training and support. Resolved customer complaints professionally and promptly, fostering a positive dining experience. Improved staffing efficiency during peak hours by creating employee schedules and managing call-outs responsibly. Trained staff in equipment maintenance, promoting participation in exercises focused on skill development and operational excellence.