Legal Operations & Compliance Specialist (Governance, Policy & Risk)

Identified structural inefficiencies in billing and documentation workflows and independently initiated process redesign initiatives. Re-structured billing tracking and compliance documentation systems, significantly reducing backlog and improving billing timeliness. Standardised internal administrative processes to improve accuracy, visibility, and workflow consistency. Developed a structured operational handbook to formalise procedures and ensure continuity for future role holders. Strengthened coordination between legal, billing, and compliance functions to enhance operational efficiency. Contributed to measurable improvement in billing output, recognised at partner level.

Owned and managed a structured Continuing Professional Development (CPD) program for legal professionals. Led end-to-end planning and coordination of training sessions, ensuring compliance with professional education requirements. Collected and analysed participant feedback to assess program effectiveness and identify improvement opportunities. Provided recommendations to leadership on curriculum development and long-term program optimisation. Maintained audit-ready training records and compliance tracking systems.

Processed passport and travel document applications within strict legal and procedural frameworks. Conducted identity verification and documentation assessments using official government registry systems. Ensured full compliance with regulatory, security, and data-protection standards. Managed sensitive and time-critical cases with structured decision-making and escalation discipline.

Managed a portfolio of approximately 2,000 active litigation cases involving major airline clients. Monitored court deadlines and ensured timely procedural filings, including extension requests to safeguard litigation timelines. Coordinated structured case documentation workflows across legal teams. Supported regulatory and litigation processes in national and international passenger claim matters. Maintained procedural accuracy under high-volume, time-sensitive conditions.

Supported statutory filing processes and corporate governance documentation. Monitored regulatory deadlines and ensured timely compliance submissions. Maintained structured corporate records in alignment with governance standards. Improved documentation workflows to reduce procedural risk.

Assessed statutory eligibility cases under the Dutch Participation Act within defined legal frameworks. Conducted in-person financial reviews and documentation audits to verify lawful entitlement to social assistance. Led structured face-to-face case meetings, communicating complex decisions including benefit reductions, terminations, and recovery obligations. Identified procedural irregularities and escalated suspected fraud cases in line with regulatory protocols. Maintained audit-ready case documentation supporting internal review and compliance oversight.