Experienced Administrative Operations Professional

Support day-to-day virtual and onsite administrative operations, managing high-volume emails, calendars, and meetings in Outlook, optimizing processes, and proactively addressing issues to maintain efficiency. Act as the primary liaison between leaders, clients and teams to provide key information, develop procedures and workflows, and research and plan programs, ensuring smooth distribution and clear communication. Prepare actionable reports on client activities in Qualtrics and Google Sheets, track projects in Asana, and support teams stay organized and make informed decisions to improve client engagement. Lead end-to-end onboarding for 90+ student groups, managing applications in Qualtrics, tracking progress, and streamlining communication flow, ensuring smooth execution and timely launches. Collaborate with cross-functional teams and vendors to deliver high-volume events, including student organization recruitment fairs and orientations, providing high-quality execution and positive experiences.

Managed daily high-volume inquiries across 40+ departments in ServiceNow, delivering timely follow-ups and proactive issue resolution to meet clients’ expectations. Led end-to-end virtual and onsite projects, overseeing workflows, accounting processes, team and vendor coordination, while ensuring adherence to standard operating procedures and on-time delivery. Prepared reports in Airtable and Google Sheets for weekly meetings, informing internal teams and key stakeholders on client activities and projects progress while gathering feedback and recommending solutions. Built a scalable data management system in Airtable to track and streamline intake processes in ServiceNow, resulting in organized workflow and increased efficiency and team productivity. Led training and development for new hires, contributing to growth and team effectiveness.

Led day-to-day virtual administrative support, overseeing high-volume emails, calendars, and meetings in Outlook and Zoom, optimizing workflows while addressing issues to keep operations running smoothly. Recruited and onboarded new faculty members, overseeing the finalization process and ensuring accurate and timely submission in collaboration with the university legal counsel and international office. Trained and supervised work-study students on event planning and administrative workflows. Collaborated with cross-functional teams and vendors to execute diverse projects, including website updates and virtual webinars and conferences, delivering high-quality execution and positive experiences. Managed accounting processes and prepared monthly financial reports in Concur, providing updates and recommendations to finance managers, supporting informed decisions and improving operational efficiency.

Managed day-to-day virtual and onsite administrative support, overseeing high-volume email, calendars, and meetings in Outlook and Zoom, ensuring timely delivery and proactive communication. Assisted in faculty recruitment onboarding by organizing documents, data tracking, and supporting communication flow, ensuring on-time submission to university legal counsel and international office. Trained and supervised work-study students on all aspects of event planning and administrative workflows. Partnered with 40+ faculty members in coordinating onsite and virtual activities, outreach, and meetings, providing high-quality support and increased stakeholder engagement. Assisted with accounting processes, quote generation, invoice reconciliation, budget tracking, and billings, ensuring accuracy and timely submission.

Led the full lifecycle of 600-1,000 MBA applications annually, ensuring timely submission and leadership approval and successfully meeting the 300-student enrollment deadline by program launch. Managed daily high-volume communications across 3 Outlook email accounts, ensuring prompt responses, timely follow-ups, and effective issue resolution for clients and stakeholders. Executed end-to-end admissions projects in collaboration with leaders, internal teams, and vendors, leading weekly meetings, streamlining processes, and ensuring effective communication to meet deadlines and goals. Improved admissions operations through efficient data management and organized tracking in Slate and Excel, while adhering to standard admissions and campus policies procedures. Oversaw expense and travel reimbursements for 3 admissions directors, ensuring timely processing of receipts and invoices and accurate budget tracking, resulting in on-time repayment.

Managed day-to-day office operations, coordinated employee-related matters, and administered projects and events aimed at boosting team morale and sustaining company goals. Oversaw accounting activities including billing, finance transactions tracking, and budget management, as well as payroll and 401K contributions for 20+ employees via QuickBooks, ensuring accurate, timely processing.

Collaborated with volunteers and 50+ vendors to plan and execute community cultural events, including the Filipino American Festival (2023-2024) and the Asian American Festival (2024-2025). Led logistics meetings, optimized data systems, and managed onsite operations, delivering high-quality results and attracting up to 150,000 attendees per event.