Project & Operations Manager

I am a results-driven Project & Operations Manager with over 10 years of experience leading high-stakes hospitality and real estate transformations. Throughout my career, I have developed expertise in scaling business operations, managing multi-million-dollar asset portfolios, and spearheading complex structural transitions. My academic background includes an M.Sc. in International Business and Hospitality Management and I am currently an MBA candidate in Project Management.

I have a proven track record of reducing operational costs, increasing occupancy rates, and building high-performing teams. Being bilingual in Spanish and English, I am adept at navigating international business standards to deliver measurable ROI. My strategic leadership skills encompass project management based on PMP principles, change management, and business development.

In operations and finance, I excel at budgeting, cost control, P&L management, contract negotiation, and procurement. I have extensive experience in property management, including multi-unit oversight, tenant and guest relations, and real estate law applicable in Ecuador and internationally. I am proficient with various technology tools such as CRM systems, Google Workspace, Slack, Microsoft Teams, Zoom, project management tools, and property management systems.

My soft skills include summa cum laude academic excellence, cross-functional team building, stakeholder management with high-level negotiation skills, cross-cultural communication, and crisis and conflict management. I have demonstrated the ability to maintain operational continuity during complex business transitions and rebranding phases, applying strategic problem-solving to overcome challenges.

Professionally, I have managed diverse real estate portfolios with high occupancy rates, negotiated vendor contracts to reduce costs, and implemented automated workflows to improve efficiency. I led the transformation of Gran Colombia Suites into Parc Royal Hotel, overseeing budgeting, legal changes, staffing, and SOP development, which resulted in significant revenue growth and high staff retention.

As the owner and operations manager of Sugar Bakery and Catering, I founded and scaled a boutique catering firm, managing supply chains, production, and event logistics, while consistently growing profitability. I have also led technical projects such as hotel rebranding and software integration to enhance team communication and operational effectiveness.

I am committed to continuous professional development, currently pursuing an MBA in Project Management and holding multiple certifications including Google Project Management Professional Certification. I am fluent in Spanish and English, with intermediate proficiency in French and basic comprehension of German.