Quality Assurance Lead | Test & Support Management Expert

Managed test strategies within an Agile framework for ALDI Nord. Conducted Risk Management assessments to prioritize testing efforts, ensuring enterprise-level quality assurance for a critical business application built on a React (AG Grid) frontend. Utilized Azure DevOps as the primary QA hub, designing comprehensive test plans, managing test cases, and building dynamic QA dashboards for real-time metrics. Tested GraphQL and RESTful APIs using Postman, verifying JWT Authentication, and performed database validations via DBeaver. Directed a QA automation team leveraging Playwright (UI) and RestAssured (API), utilizing Allure for advanced test reporting and result visualization. Conducted system monitoring and log analysis via Grafana and verified frontend implementations against visual designs in Figma. Defined and monitored key QA KPIs and delivered comprehensive Test Summary Reports to stakeholders.

Acted as Resource Manager for a team of 3 QA engineers, conducting performance reviews and guiding professional development. Served as Key QA/Lead for the London Stock Exchange Group (LSEG) project, utilizing Behavior-Driven Development and collaborating within cross-functional teams. Generated and managed complex synthetic test data sets. Led testing efforts within a Microservices architecture, verified API endpoints via AWS API Gateway, managed databases via Amazon RDS and pgAdmin, and performed log analysis using AWS CloudWatch. Owned deployment processes using AWS Pipelines and Jenkins. Verified version control using SourceTree (Git).

Served as Subject Matter Expert and lead hands-on tester for the LSEG data-harvesting application, focusing on agents responsible for downloading and transforming web data.

Managed full-cycle testing connecting front-end B2B Webshops through an Enterprise Service Bus (ESB) to backend systems. Led QA activities for MDM and ICPD systems driving Europe’s industrial distribution network. Oversaw functional, performance, and integration testing with 12 national ERP systems via ESB using REST and SOAP XML protocols. Balanced and prioritized QA activities across multiple concurrent Agile projects including enterprise HR applications and contract management. Utilized pgAdmin and SQL queries for database validation. Acted as Atlassian and TestRail Administrator, integrating TestRail with Jira for defect management and test execution. Engineered automations between Jira Service Desk and Jira Software improving support and defect resolution by up to 20%. Managed and mentored a 4-person QA and Support team.

Designed and executed manual test cases based on business requirements and technical specifications. Performed regression, smoke, and exploratory testing. Managed defect lifecycle including triage, root cause analysis, re-testing, and prioritization. Executed functional API tests using Postman and data validation using pgAdmin.

Oversaw initial QA processes, creating foundational test documentation including scenarios and checklists. Performed end-to-end manual testing focusing on UI/UX validation and functional correctness. Documented software defects with clear reproduction steps, logs, and screenshots. Conducted initial database verifications using SQL queries.