Client Experience Manager, Service Operations Manager

I am an experienced band leader and musician based in Philadelphia, PA, with a strong background in managing multiperson teams to deliver exceptional performances for high-profile clientele. Over the years, I have honed my skills in leadership, communication, and event coordination, ensuring that every live event I oversee runs smoothly and meets client expectations. I thrive in dynamic environments where adaptability and problem-solving are essential.

In my current role at EBE Talent, I lead a 16-member ensemble, managing rehearsal strategies, scheduling, and the execution of over 30 major live events annually. I work closely with venue leadership and event professionals across multiple metropolitan markets to guarantee seamless event delivery. My role also involves being the primary client contact, translating their expectations into actionable plans and maintaining high performance standards under pressure.

Alongside my musical career, I have diversified my professional experience by working as a Sales Consultant and Bridal Stylist at The Wedding Factor. Here, I consistently exceed sales goals through solution and relationship selling, manage a vast inventory of over 1,000 SKUs, and provide personalized consultations to clients. I also contribute to staff training, helping to establish guidelines that foster long-lasting client relationships.

Previously, I served as a Shop Manager at Rival Brothers Coffee Roasters, where I delegated tasks, managed inventory audits, and cultivated customer relationships that enhanced brand loyalty. This role strengthened my operational and management skills, complementing my artistic career.

I hold a Bachelor of Music degree in Vocal Performance with Honors from The University of the Arts, Philadelphia, which has provided me with a solid foundation in music theory and performance. My diverse experiences have equipped me with a unique blend of creative and managerial skills, making me a versatile professional ready to contribute effectively in both artistic and business environments.