Operations Manager

I am an experienced Operations Manager with a strong background in team management and customer service. Over the years, I have developed expertise in managing teams, monitoring KPIs, and implementing action plans to improve operational efficiency. I have been actively involved in onboarding and offboarding processes, ensuring smooth transitions for new and departing employees.

My professional journey includes roles in customer care and telesales, where I honed my skills in client relationship management, complaint resolution, and order tracking. I have worked with diverse markets including Europe, the US, and Switzerland, providing technical advice and managing customer inquiries effectively.

I am fluent in French, English, and Malagasy, which allows me to communicate efficiently in multicultural environments. I am proficient with tools such as Google Workspace, Microsoft Office, Slack, Discord, Canva, and Blender 3D, which support my operational and creative tasks.

I am passionate about leadership and team development, having completed certifications in time management, organization, and leadership. I have also volunteered as a Communication Manager for a local non-profit association, further enhancing my coordination and communication skills.

In my current role, I lead teams, coach employees, and coordinate with administrative and medical services to manage personnel files. I am committed to continuous improvement and delivering excellent customer service while fostering a positive work environment.