Programme Manager PMP Certified

Engaged with attendees to promote awareness of hunger issues and resources. Assisted in setup and teardown of event spaces for various activities. Developed standardized volunteer program, offering insights on recruitment, onboarding, and role definitions.

Provided administrative and customer-service support for the CNH warranty and quote programs, liaising between field sales teams, dealers, underwriting, and finance departments. Processed CNH warranty applications and quotes, ensuring strict adherence to pricing and compliance guidelines. Maintained dealer records and communication logs in the CRM system to ensure accountability and timely follow-up. Collaborated with finance and underwriting to reconcile financial reports and ensure program accuracy. Identified and implemented process improvements that streamlined complex workflows. Supported development of a reporting framework that increased transparency on warranty performance KPIs. Key Achievement: Helped boost Purchased Protection Plans by 38% in H1 2025 through improved processes, communication, reporting, and operational support.

Managed $1M+ regional initiative, coordinating with government stakeholders and partners to achieve sustainable outcomes, and ensuring compliance with corporate planning systems and aligning project delivery with strategic country-level objectives. Directed end-to-end delivery of blended learning programs across 10 countries, ensuring standardized operating procedures and cultural alignment for regional excellence. Collaborated with MEAL teams to capture impact data, utilizing evidence-based findings to inform timely corrective actions and adaptive improvements in program delivery. Ensured 40% female participation in agriculture initiatives by redesigning outreach strategies to address gender-specific barriers.

Led client-facing leadership programs, applying RBM principles to ensure the achievement of outputs and progress toward long-term outcomes. Developed comprehensive impact and progress reports for donors, ensuring transparency, accountability, and compliance with data-sharing and safeguarding protocols. Built implementation and engagement plans, coordinating complex project logistics and delegating tasks to ensure efficient program delivery aligned with organizational standards. Developed impact and progress reports to ensure donor transparency and foster relationship growth. Key Achievement: Successfully delivered 20+ programs with a 90% completion rate by streamlining stakeholder communication and implementing continuous monitoring frameworks.

Coordinated large-scale community events and led team meetings to align activities with community needs and organizational goals. Trained volunteers on outreach best practices and support programs to ensure high-quality service delivery and community impact. Key Achievement: Mentored 200+ youth and coordinated large-scale community events, fostering a culture of mentorship and organizational growth within a faith-based community-led setting.