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Instructional Designer

Location
Costa Rica
Rate, USD
$40 / hour
Work schedule
Full Time,
Language skills
English, Italian, Spanish
Available for Hire
Yes
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About me

I am an Instructional Designer with over 8 years of experience designing scalable corporate learning systems across Latin America. My expertise lies in eLearning development using the Articulate Suite, LMS administration with platforms such as Moodle and Blackboard, and integrating AI-powered learning solutions leveraging tools like N8N and OpenAI/GPT. I specialize in applying ADDIE and SAM methodologies to transform organizational training needs into measurable performance outcomes.

Throughout my career, I have successfully increased course completion rates by 30%, improved learner satisfaction by 15%, and enhanced audiovisual production quality by 50%. I design interactive and engaging learning experiences tailored to diverse audiences, including banking, regulatory compliance, and customer service sectors.

I have extensive experience administering corporate LMS platforms, providing technical support, and managing course content, grading systems, and self-assessments. My work also includes developing gamified and self-assessment activities to boost knowledge retention and delivering virtual training programs on various topics such as Customer Service, OSH, GMP, and Company Culture.

In addition to instructional design, I have led end-to-end educational video production, including scriptwriting, bilingual voice-over narration in English and Spanish, and video editing. I am committed to continuous improvement and leveraging innovative technologies to enhance learning outcomes and organizational performance.

Currently, I am pursuing a B.S. in Education Technology at UTEL Universidad in Mexico, expected to complete in 2028. I hold several certifications in Instructional Design, Moodle Administration, and AI agents, demonstrating my commitment to professional growth and staying current with industry trends.




Education

In progress · Expected 2028 B.S. Education Technology @ UTEL Universidad

Experience

Nov 2023 – Feb 2026 E-Learning Developer @ Banco Industrial

Applied ADDIE methodology to develop eLearning courses using Articulate Suite with regional reach across Central America; course completion increased by 30%. Designed interactive learning experiences with multimedia resources for banking and regulatory compliance audiences. Administered and provided corporate-level technical support for Moodle LMS. Supervised full audiovisual production pipeline for digital learning content. Collaborated on onboarding programs to improve new hire integration and training effectiveness.

Jun 2022 – Oct 2023 Training Content Developer @ Webhelp

Designed and developed compliance and custom eLearning courses for LATAM audiences; learner satisfaction increased 15%. Integrated Genially and Vyond to enhance engagement and interactive learning experiences. Developed gamified and self-assessment activities to improve knowledge retention. Served as scriptwriter and bilingual voice-over narrator for instructional content in English and Spanish. Evaluated employee performance and delivered actionable feedback; customer service metrics improved 10%.

Jul 2021 – Jun 2022 E-Learning Trainer @ Patsy — Restaurants & Pastry

Delivered virtual training for the corporate university in Customer Service, OSH, GMP, and Company Culture. Designed competency-based curricula and career development pathways. Administered corporate LMS and internal learning platforms. Managed courses, grading systems, and self-assessments in LMS platforms (Blackboard, Moodle).

Jul 2017 – Jun 2021 Junior Audiovisual Producer — Learning @ UPANA Virtual

Produced webinars, masterclasses, and online training programs end-to-end. Led educational video production (pre-production through post-production): switcher operation, chroma key editing, teleprompter. Edited instructional scripts for undergraduate, graduate, and doctoral programs; audiovisual product satisfaction increased 50%.


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