Customer Service

I am a Customer Service specialist with over 10 years of experience in customer care, document management, and incident resolution in operational and logistics environments. I am an expert in multichannel support, including email and telephone, with a strong focus on case follow-up and process improvement. I am oriented towards customer satisfaction, retention, and operational efficiency. I am committed to continuous learning and professional development to adapt to dynamic and constantly evolving environments.

Throughout my career, I have gained extensive experience managing inquiries and resolving incidents, preparing export documentation in compliance with regulations, and handling billing and administrative control of operations. I have worked closely with customers through various communication channels, ensuring service continuity and quality.

I have developed skills in operational monitoring to ensure compliance with deadlines and quality standards. My background includes managing bookings, shipment declarations, and optimizing operational processes. I am detail-oriented and effective in communication, always aiming to enhance customer experience and retention.

Currently, I am advancing my education in Digital Marketing and related fields, including storytelling and practical AI applications for marketing. This ongoing education complements my practical experience and helps me stay updated with the latest trends and tools in customer service and marketing.

I am fluent in Spanish as a native language and have basic proficiency in English. I am eager to leverage my skills and knowledge to contribute effectively to customer service teams and help organizations achieve their customer satisfaction goals.