Customer Service & Operations Professional

I am a dedicated and customer-focused professional with over 15 years of experience in service delivery, administrative coordination, and client relationship management. Throughout my career, I have developed strong skills in handling complex queries, maintaining accurate records, and ensuring excellent client experiences across various sectors including property, finance, and hospitality. I am adept at managing CRM systems and multitasking in fast-paced environments.

I have a proven track record of supporting remote international teams with reliability and empathy, always striving to deliver the best possible service. My experience ranges from telemarketing and customer support to lifestyle and property advisory roles, where I have acted as the first point of contact for clients and managed their documentation and communication effectively.

I am highly skilled in client communication and complaint resolution, after-sales support, and customer retention. I am proficient in using multiple CRM platforms such as HubSpot, Zoho, Salesforce, and bespoke systems, which allows me to maintain detailed client records and ensure timely responses to inquiries.

My technical proficiency includes Microsoft 365, Google Workspace, WordPress, Canva, Sage, and various multichannel communication tools like Teams, Zoom, and VoIP systems. I pride myself on being calm under pressure, diplomatic, and maintaining a professional tone in all interactions.

I am an organized multitasker with great attention to detail and adaptability to new technologies and business models. I am passionate about delivering excellent customer service and continuously improving processes to enhance client satisfaction and operational efficiency.