F&B Operation Professional

I’m Maricel C. Datugan, and I have 11 years of experience in Food and Beverage at one of the prestigious hotels in Macau. I am a dynamic and dedicated hospitality professional with extensive experience in the hotel and casino industry. I have a proven track record of providing exceptional customer service and ensuring guest satisfaction. I am skilled in guest relations, problem-solving, and team collaboration. I am committed to delivering a memorable and enjoyable experience for every guest. I am passionate about creating a welcoming and engaging environment in the fast-paced world of hospitality and entertainment.

Throughout my career, I have worked in various roles including Food Server at Wynn Macau, Food & Beverage Staff at Royal Hotel Macau, and Treasury Cage Cashier at Legend International Resort & Casino in the Philippines. Currently, I manage daily café operations as a Store Manager at 821 Cafe in the Philippines, where I ensure smooth service, team efficiency, and customer satisfaction. I handle scheduling, inventory, and reporting while driving sales through promotions and maintaining brand standards.

In addition to my hospitality experience, I have worked as an Accounting Staff/Bookkeeper at FUSO Logistics Phils., Inc., ensuring compliance with company policies and accounting standards. I am also a Freelance Digital Creator and Social Media Manager, creating and selling digital products across online platforms such as Etsy, Gumroad, Raket.ph, and Facebook. I design marketing and product graphics using Canva and manage customer support, order fulfillment, and product updates.

I am fluent in Filipino and Chinese languages and possess strong skills in hospitality industry regulations, professionalism, attention to detail, time management, customer service, and communication. I am eager to leverage my diverse skills and experience to contribute effectively in the hospitality and digital creative fields.