Customer Service Representative

Completed 4 years of intensive programming at George Lane Park involving academic instruction, creating and applying activities, and reliable resources for children ages 11-17 years old. Provided a welcoming and comfortable place for the community to be involved in, building strong relationships with parents and families to ensure student engagement and program success. Managed the performance of the program while ensuring access to reliable resources for students and the community.

Organizing and supervising community events, programs, and activities helping promote social engagement. Directing recreational activities including sports, festivals, workshops, while monitoring use of equipment and facilities. Assisting with facility set-up and clean up, creating rosters for community sports, collecting delivery and catering services. Documenting community attendance, promoting resources, upcoming programs and events, while helping maintain an inclusive environment. Collecting reservations information and performing park inspections.

Organized student paperwork and filed into correct folders. Created informative poster boards for available resources, important upcoming events and locations of classes. Answered calls, took and relayed messages to Administrative Directors. Transported important documents to different buildings throughout the campus. Organized office supplies and inventory. Uploaded and emailed documents to counselors, professors, and selected departments.

Provided assistance to Coaches during registration, practices, and games. Set up and distributed necessary equipment for basketball, volleyball, and flag-football. Focused on collecting attendance and rosters, and giving out schedules for practices and games. Encouraged positive engagement, involvement, and teamwork with participants from the ages of 6-17 years old. Communicated with parents and coaches, answering questions and assisting in facilitating problem resolutions. Documented injuries, filing reports, and keeping records of incidents.

Coordinated crafts and activities for children ages 6-11 years old during summer break. Planned and organized field trips, created daily schedules, maintained a safe and welcoming environment. Created relationships with families, providing supervision and care for children from 7a.m.-6p.m. weekly. Supplied lunch, snacks, and basic necessities for the campers throughout the day.