Cloud Support Engineer
- Location
- Costa Rica
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Links
- —
- Language skills
- English, Spanish
- Available for Hire
- Yes
About me
I am a Cloud Support Engineer with strong expertise in Azure Networking and extensive experience troubleshooting complex enterprise environments across cloud infrastructure, virtualization, and operating systems. I am skilled in diagnosing multi-layer issues involving network connectivity, virtual machines, storage systems, and hybrid environments. I have a proven ability to analyze logs, packet traces, and performance metrics to resolve critical incidents affecting service availability and data operations. My work focuses strongly on infrastructure reliability, data integrity, and service continuity in production environments. Throughout my career, I have led troubleshooting of complex Azure Networking scenarios including VNet connectivity, VPN Gateway issues, DNS resolution failures, and hybrid network configurations. I have also supported Azure Storage Accounts, resolving performance bottlenecks and access/connectivity issues affecting data operations. Additionally, I have experience mentoring junior engineers and contributing to internal knowledge bases and troubleshooting documentation. I am committed to maintaining high SLA compliance in mission-critical production environments and collaborating with engineering teams to escalate platform-level defects and improve service reliability.
Professional area
Education
The user has not yet completed this section
Experience
- 2022 – 2025 Cloud Support Engineer – Azure Networking @ TeKnowledge
Led troubleshooting of complex Azure Networking scenarios including VNet connectivity, VPN Gateway issues, DNS resolution failures, and hybrid network configurations. Diagnosed end-to-end connectivity issues impacting virtual machines, storage access, and application availability across cloud and on-prem environments. Troubleshot VM-related issues including boot failures, performance degradation, disk latency, and network connectivity problems. Supported Azure Storage Accounts (Blob, File, Disk), resolving performance bottlenecks and access/connectivity issues affecting data operations. Analyzed packet captures, system logs, and performance metrics to identify root causes of critical infrastructure failures. Collaborated with engineering teams to escalate platform-level defects and improve service reliability. Maintained high SLA compliance in mission-critical production environments. Mentored junior engineers and contributed to internal knowledge base and troubleshooting documentation.
- 2020 – 2022 Technical Support Engineer (Tier 1 / Tier 2) @ Concentrix
Provided technical support for Windows and macOS systems in customer-facing environments. Diagnosed operating system, authentication, and connectivity issues using logs and diagnostic tools. Documented troubleshooting procedures to improve resolution efficiency and reduce recurring incidents.
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