Virtual Assistant | Customer Support Specialist | Customer Service Expert

I’m a seasoned virtual assistant and customer support specialist with experiences since 2020. Over the past five years, I’ve grown from frontline customer support to team manager, leading multiple projects and creating processes that drive efficiency and customer satisfaction. What I can offer includes customer relationship management, aftersales service, customer engagement, and Trustpilot review handling. I excel in issue and dispute resolution, managing customer complaints, PayPal/Stripe disputes, and chargebacks. I am skilled in process creation, designing SOPs and templates to streamline workflows and improve team performance. I have strong project management experience, onboarding and managing multiple projects to ensure smooth execution. As a team leader, I was promoted from agent to manager, now leading teams across six projects with efficiency and empathy. I am proactive in anticipating customer expectations, identifying improvements, and building loyalty. I possess a keen eye for detail and excel in data annotation and entry tasks, ensuring accuracy and reliability. I am proficient with tools such as Outlook, Zendesk, Freshdesk, Google Drive, Gmail, Zoho, and various e-commerce platforms including Shopify and WooCommerce. My qualities include proactivity, professionalism, empathy, understanding, analysis, and a problem-solving mindset. I am fluent in English and conversational in French, with basic German skills. I am based in Tananarive, Madagascar, and am passionate about singing and playing piano in my free time.