I am an Industrial Engineer with experience in internal audit and business process analysis within the energy sector. I specialize in evaluating operational workflows, identifying bottlenecks, and documenting AS-IS processes to provide data-driven recommendations for continuous improvement. My expertise includes KPI tracking, contract compliance, risk and control assessment, and process optimization across billing, energy procurement, HSEQ, and contractor management.
I have a strong analytical mindset and the ability to collaborate effectively with cross-functional teams. I am skilled at presenting insights and findings to senior stakeholders to support informed decision-making. Currently, I work as an Internal Audit Analyst focusing on process and internal control improvements.
In my role, I analyze contractor penalty and fine management processes, evaluate billing workflows, and develop risk and control matrices to enhance operational visibility. I monitor KPIs related to contract compliance and process performance and assess HSEQ incident management processes to identify improvement opportunities.
I also support audits of regulated energy procurement processes, assist in investigating internal complaints, and prepare executive reports that include root cause analysis and actionable improvement plans. My experience as an Audit Intern helped me develop skills in documenting workflows, analyzing operational procedures, and supporting process standardization initiatives.
I am continuously enhancing my skills through education, currently pursuing a diploma in Data Analysis, and have completed certifications such as the Scrum Foundation Professional Certification. I am fluent in Spanish and have advanced proficiency in English.
Analyzed contractor penalty and fine management processes, identifying control gaps, process delays, and documentation issues. Evaluated Backoffice energy and gas billing workflows, detecting operational inefficiencies and standardization opportunities. Documented AS-IS process flows and developed risk and control matrices to improve operational visibility. Monitored and analyzed KPIs related to contract compliance and process performance. Assessed HSEQ incident and event management processes, identifying improvement opportunities in reporting and closure timelines. Supported the audit of the regulated energy procurement process through public tenders, reviewing process stages, controls, and associated risks. Assisted in the investigation and documentation of internal complaints, strengthening traceability and control mechanisms. Prepared executive reports including findings, root cause analysis, and actionable improvement plans. Collaborated with cross-functional teams to validate findings and support process enhancements.
Documented and evaluated process workflows in contract management and billing. Analyzed operational procedures and assessed the effectiveness of information systems and contract controls. Tracked and analyzed KPIs to evaluate process performance and compliance. Identified control improvement opportunities and supported process standardization initiatives.
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