Operations & Administration Manager

Managed end-to-end operations across multiple business units, improving efficiency and ensuring regulatory compliance. Processed payroll for 80+ employees, maintaining zero-compliance-breach record. Oversaw workforce planning, guard and supervisory rosters, and ensured compliance with South African labour legislation and industry standards. Managed financial administration tasks such as invoicing, job cards, and supplier payments using QuickBooks. Prepared audit files, regulatory documentation, tender submissions, and compliance reports; monitored operational dashboards. Allocated and reconciled client payments, supported system migration processes, and maintained financial accuracy. Administered debit orders via Netcash, loaded new clients, verified calculations, and ensured balanced submissions. Monitored operational dashboards, conducted spot checks, and supported control room oversight. Managed purchase orders, stock payments, supplier accounts, and loan tracking for staff. Produced executive reports, presentations, correspondence, and management updates. Implemented administrative systems and process improvements to streamline business operations, contributing to significant time savings. Provided cross-functional support to management and teams, improving coordination and operational efficiency. Successfully managed complex operations independently in a remote working environment, ensuring business continuity and client growth.

Processed insurance claims for clients, ensuring confidentiality and timely resolution. Managed policy administration, including revising policy schedules as needed. Assisted in signing new policies, contributing to client growth. Ensured confidentiality of client documentation and adherence to regulatory guidelines.

Provided cross-functional support to management, staff, and clients, acting as the central point of contact for operational and administrative queries. Successfully managed complex operations independently in a remote working environment, focusing on front-office administration and client communication.

Owned and managed a pub and restaurant, overseeing staff supervision, stock control, and supplier management. Handled cash management, basic bookkeeping, and customer service, ensuring a high level of operational efficiency.