Compute Operations SRE

Remotely administer Power Server hardware environments across numerous datacenter locations around the world. Develop automation to reduce manual toil using shell scripts (bash, etc), Python, Ansible, and related tools and languages. Perform code stack updates on infrastructure systems as well as cloud supporting systems. Upload/maintain stock images. Remotely administer AIX and Linux servers. Manage and maintain Nagios monitoring environment, troubleshoot scripts/plug-ins if there is an issue. Perform periodic LPMs, inactive migrations, or remote restarts of customer VMs to perform system maintenance, balance workloads, or free up resources. Work with customers to resolve any RSCT issues so that LPM activities can be performed without impacting customer workloads. Work and Support the IBM Cloud Environment.

Support and monitor virtual machines and servers in different environments such as VMware, Azure and Nutanix. Administer NAS/SAN storage using different tools such as Infinidat iBox, SVC, Netapp. Manage backups with Commvault tool. Manage Linux and Windows servers and virtual machines. Develop automation through shell scripts using Python, Ansible, and related tools and languages.

Support and monitor virtual machines and servers in different environments such as VMware, Azure and Nutanix. Administer NAS/SAN storage using different tools such as Infinidat iBox, SVC, Netapp. Manage backups with Commvault tool. Manage Linux and Windows servers and virtual machines. Develop automation through shell scripts using Python, Ansible, and related tools and languages.

Manage IT infrastructure providing ELMS support, OS updates and patching and managing security using GPOS. Create and deploy packages to update enterprise applications through Microsoft Intune tool. Manage enterprise printing servers and systems and onboard new locations to this system. Administer IT infrastructure security through CrowdStrike tool.

Provide second level of service desk support. Provide support to customers with Okta related situations. First POC of support for customer’s phone lines provided through Cisco CUCM and SMACS tools. Manage and support customers accesses to enterprise applications using mobile devices by providing MDM support through Microsoft Intune. Manage and support 3rd party access to enterprise tools through SecurID RSA tool.

Be first POC of IT related incidents and requests. Assist the customers through remote connections to try to solve their situations by providing troubleshooting. Escalated customers situations to respective support groups when needed. Monitor personal and team queue ticketing system to ensure customers are properly assisted and updated.

Organize guided tours for customers including creating schedules, organizing shuttles or transportation method, planning and organizing their meals with the restaurants. Manage groups of tourists during the tour, making sure safety guidelines are followed. Provide information and facts to customers about the tour and place they are visiting and maintaining entertaining conversations with them.