Data Analyst

I am a dedicated Data Analyst with extensive experience in analyzing large volumes of commercial data and identifying valuable market opportunities. My expertise lies in applying the appropriate technical tools combined with my background in economic sciences to extract actionable insights from vast datasets. I am passionate about transforming complex data into clear recommendations that support informed decision-making within organizations.

Throughout my career, I have developed strong skills in exploratory data analysis, data transformation, and visualization, enabling me to detect patterns, trends, and relationships that drive business improvements. I pride myself on my adaptability, commitment, and deep understanding of how large organizations operate, serving as a crucial link between commercial and IT departments.

Currently, I work at Movistar, where I focus on analyzing consumer defense complaints, reducing their volume by up to 40% through insightful data-driven strategies and efficient resource allocation. Previously, I managed billing claim analyses, achieving a 90% reduction in future complaints, which significantly freed up company resources.

My experience also includes IT demand analysis and change management at Telefonica, where I handled system requirements, documentation, prioritization, testing, and implementation. I have been responsible for training groups and communicating formal changes effectively. Additionally, I have created back-office procedures aligned with marketing, sales, and customer experience needs, ensuring quality through audits based on ISO and COPC standards.

I continuously enhance my skills through internal courses on SQL database programming, MicroStrategy reporting, and Agile methodologies such as Lean, Kanban, Scrum, and Design Thinking. I am committed to leveraging my analytical capabilities and business knowledge to contribute to organizational success and innovation.